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- Tasks: Welcome and assist test candidates while ensuring a secure and friendly exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a diverse and inclusive culture.
- Benefits: Earn £14.50/hour, enjoy flexible shifts, and gain valuable experience in a supportive team.
- Why this job: Make a difference in candidates' lives while working in a dynamic and rewarding role.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
The predicted salary is between 14 - 16 £ per hour.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in London, UK.
Your Opportunity
You will be required to work for a minimum of 30 hours/month. Saturday working is compulsory, one other weekday to be agreed with Manager every week. Other shifts may be additionally offered. The pay rate is £14.50/hour, paid to you at the end of every month. This is a permanent part time role.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Test Centre Administrator - London, UK employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - London, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and exam administration. Think of examples from your past experiences that showcase your problem-solving skills and attention to detail. We want to see how you handle real-life scenarios!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're representing yourself and the company!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit. Don’t miss out on this simple yet effective step!
We think you need these skills to ace Test Centre Administrator - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Test Centre Administrator role. Highlight any relevant experience, especially in customer service or administration, and don’t forget to mention your flexibility with shifts!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your attention to detail. Mention why you want to work with Pearson VUE and how you can contribute to the team.
Show Off Your Skills: If you've got experience with Microsoft Office or have worked in a testing environment before, make sure to showcase that! We love candidates who can hit the ground running and help us maintain our high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Pearson VUE.
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the testing industry, their values, and what makes them a leader in the field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you're the right fit for creating a positive candidate experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially related to exam security and candidate management. Think of scenarios where you had to make quick decisions or handle unexpected situations. Practising these responses will help you feel more confident during the interview.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Emphasise your willingness to adapt to different schedules and your understanding of the importance of flexibility in a testing environment. This will show that you're committed to meeting the needs of the Test Centre.
