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For Companies At a Glance
- Tasks: Welcome and assist test-takers while ensuring a secure exam environment.
- Company: Join Pearson, a global leader in education and assessment with a commitment to diversity.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: Must have school qualifications in English and Maths; experience with Microsoft Office is a plus.
- Other info: This is a part-time role with shifts available throughout the week, including weekends.
Job Description
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Kingsbridge.
Your Opportunity
- This is a permanent position
- You will be required to work a minimum of 6 hours per week plus some Saturday mornings.
- The pay rate is £13.37 per hour , paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
1104990
Job: Test Center Operations
Job Family: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART\\_TIME
Req ID: 19985
#LI-DNI
Test Centre Administrator - Kingsbridge, UK employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Kingsbridge, UK
✨Tip Number 1
Familiarize yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your readiness to uphold these standards during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Being able to showcase your ability to interact positively with candidates will set you apart as a strong candidate for this position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability on weekends and evenings, showing that you can accommodate various shifts will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing examples of how you've successfully managed tasks that required careful monitoring or adherence to strict guidelines. This is crucial for maintaining the integrity of the testing environment.
We think you need these skills to ace Test Centre Administrator - Kingsbridge, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Test Centre Administrator position. Understand the responsibilities and required skills, such as customer service and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Mention specific examples where you demonstrated flexibility, teamwork, and attention to detail, as these are key qualities for this position.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at Pearson VUE and how your skills align with their mission of supporting candidates during their testing experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for the Test Centre Administrator role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you have a clear understanding of the Test Centre Administrator role. Familiarize yourself with the responsibilities, such as greeting candidates and ensuring exam security. This will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this position involves interacting with test-takers, highlight your customer service experience. Be prepared to discuss how you would create a welcoming environment and handle any issues that may arise during the testing process.
✨Demonstrate Flexibility
The job requires flexibility in working hours. Be ready to discuss your availability and willingness to work various shifts, including weekends and early mornings. This shows your commitment to the role.
✨Prepare for Technical Questions
As the role may involve troubleshooting technical issues, brush up on basic IT knowledge and your experience with Microsoft Office. Be prepared to explain how you would handle common technical problems in the Test Centre.
