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For Companies At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: This role offers valuable experience in a dynamic team environment.
Our Organisation
Pearson VUE ( pearsonvue.com ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Hereford.
Your Opportunity
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This is a permanent position
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You will be required to work a minimum of 8.25 hours per week including some Saturday mornings.
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Shifts are Monday to Thursday 7.30 to 16.15 or 7.30 to 13.00 or 10.45 to 16.15 divided equally with staff every other Tuesday is a late 10.30 to 19.15 and every other Saturday 7.30 to 12.15
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The pay rate is £13.37per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
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Welcome, greet and check-in customers/test-taking candidates.
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Comply with all exam testing security and procedures and follow company policies using careful judgment.
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Verify customer/candidate personal identification documents and explain the exam testing process/rules.
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Proctor / invigilate candidates while they are completing their exam/test.
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Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
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Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positiveone. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world\’s lifelong learning company. For us, learning isn\’t just what we do. It\’s who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: On-site
Req ID: 20659
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Test Centre Administrator - Hereford, Herefordshire UK employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Hereford, Herefordshire UK
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their exam delivery process will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Being able to showcase your ability to interact positively with candidates will set you apart as a strong candidate for the Test Centre Administrator position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and late evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing examples of how you've successfully managed tasks that required careful monitoring or compliance with strict guidelines. This is crucial for maintaining the integrity of the testing environment.
We think you need these skills to ace Test Centre Administrator - Hereford, Herefordshire UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any customer service roles or positions where attention to detail was crucial. Mention any familiarity with Microsoft Office, as this is an advantage for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work at Pearson VUE and how you can contribute to their mission of providing exceptional exam experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Be prepared to discuss how your skills and experiences align with the specific tasks, such as customer service and exam security.
✨Showcase Your Flexibility
Since the role requires working various shifts, be ready to demonstrate your flexibility during the interview. Share examples of past experiences where you adapted to changing schedules or worked in different environments.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. Prepare to provide examples of situations where your keen eye for detail made a difference, especially in roles involving compliance or security.
✨Prepare for Customer Interaction Scenarios
As you'll be interacting with test-taking candidates, think about how you would handle different customer service scenarios. Practice responses to potential questions or concerns candidates might have during their testing experience.