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- Tasks: Welcome candidates, administer tests, and ensure a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams while gaining valuable experience.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: This is a part-time role with potential for extension; apply now for immediate consideration!
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Our Organisation Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Croydon PPC.
Your Opportunity
- Fixed term position for 6 months with the possibility for extending for suitable candidates.
- The applicant will be expected to work for a minimum of 8.25 hours per week, including Saturday mornings. Hours may be required between 7.30-8.15pm Monday-Friday and the role would involve Saturday morning shifts each week 7.30-12.15. We are unable to offer a fixed day and shifts would be notified at least 14 days in advance.
- More hours may be offered to cover sickness or last minute shifts.
- Hourly rate would be £14.50 per hour with an additional uplift of 12.07% holiday pay per hour.
The role consists of meeting and greeting candidates, administrating tests and invigilating candidates. When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application!
Test Centre Administrator - Croydon employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Croydon
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their specific requirements will help you demonstrate your knowledge during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Since you'll be interacting with candidates regularly, showcasing your ability to provide excellent customer service can set you apart from other applicants.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Given the varied shifts required for this position, emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing examples of how you've successfully managed tasks that require careful monitoring or compliance with strict guidelines. This is crucial for maintaining the integrity of the testing environment.
We think you need these skills to ace Test Centre Administrator - Croydon
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your qualifications, including any experience with customer service, administration, or invigilation. Highlight your flexibility in working hours and your attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work in a diverse environment and your commitment to providing excellent customer service, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Be prepared to discuss how your skills and experiences align with the tasks, such as greeting candidates and ensuring exam security.
✨Showcase Your Customer Service Skills
Since this role involves interacting with candidates, highlight any previous customer service experience you have. Be ready to share examples of how you've provided excellent service in past roles, especially in stressful situations.
✨Demonstrate Flexibility
The job requires working various shifts, including weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. This shows that you are committed and can meet the demands of the role.
✨Prepare for Technical Questions
As the role may involve troubleshooting technical issues, brush up on basic IT knowledge and be ready to discuss any experience you have with Microsoft Office. This will demonstrate your capability to handle potential challenges in the Test Centre.
