At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60/hour with flexible shifts and a supportive team.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 27000 - 30000 £ per year.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Newcastle Upon Tyne.
Your Opportunity
You will be required to work a minimum of 15 hours/month to cover most Saturday morning shifts. The pay rate is £13.60/hour, paid to you at the end of every month. We are particularly looking for someone to work SATURDAY MORNINGS but if you can be flexible to work different days and times, that would be an advantage.
You must be comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Test Center Administrator (Newcastle Upon Tyne) employer: Pearson
At Pearson VUE, we pride ourselves on being a leading employer in the assessment industry, offering a supportive and inclusive work culture that values diversity and collaboration. As a Test Centre Administrator in Newcastle Upon Tyne, you will enjoy flexible working hours, competitive pay, and the opportunity to contribute to meaningful experiences for candidates during their exam journeys. With a focus on employee growth and development, you'll be part of a global team dedicated to excellence and innovation in testing services.
StudySmarter Expert Advice🤫
We think this is how you could land Test Center Administrator (Newcastle Upon Tyne)
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to customer service and attention to detail, as these are key for the Test Centre Administrator role.
✨Tip Number 3
Be ready to demonstrate your flexibility! Since the role requires working various shifts, be prepared to discuss your availability and how you can adapt to different schedules.
✨Tip Number 4
Apply through our Pearson Careers website! It’s the best way to ensure your application gets seen quickly. Don’t wait too long, as we’re reviewing applications daily and scheduling interviews right now!
We think you need these skills to ace Test Center Administrator (Newcastle Upon Tyne)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Test Centre Administrator role. Mention any relevant experience you have, especially in customer service or working in a quiet environment.
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website:We encourage you to apply directly on our Pearson Careers website. It’s the best way to ensure your application gets into the right hands quickly, and we’re reviewing applications every day!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires excellent attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's monitoring candidates or ensuring compliance with testing procedures, be ready to discuss how you can maintain a secure and efficient testing environment.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight any previous roles where you adapted to changing schedules or worked various shifts. This will show that you're a team player who can meet the demands of the position.
✨Prepare for Customer Interaction
As a Test Centre Administrator, you'll be interacting with candidates regularly. Think of scenarios where you've provided excellent customer service, especially in stressful situations. Practice how you would greet and check-in candidates, as well as explain the exam rules clearly and calmly.
