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- Tasks: Welcome and support candidates during their exam experience in a friendly environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a diverse team.
- Benefits: Earn £13.60 per hour with flexible shifts and a supportive work culture.
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
- Why this job: Make a difference in people's lives while gaining valuable experience in a professional setting.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 27000 - 30000 £ per year.
Overview
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Harrogate, North Yorkshire. You will be required to work a minimum of 18 hours per month. The pay rate is £13.60 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Saturday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application.
Test Center Administrator (Harrogate) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator (Harrogate)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! If you're nervous about the interview, try doing some mock interviews with friends or family. Focus on common questions for a Test Centre Administrator role, like how you'd handle a difficult candidate or ensure exam security.
✨Tip Number 3
Show off your people skills! As a Test Centre Administrator, you'll be interacting with candidates all day. Be ready to share examples of how you've provided excellent customer service in the past. A friendly attitude goes a long way!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Pearson Careers site. It shows initiative and ensures your application gets to the right place quickly. Plus, we’re reviewing applications daily, so don’t wait!
We think you need these skills to ace Test Center Administrator (Harrogate)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Test Centre Administrator role. Highlight any relevant experience, especially in customer service or administration, and don’t forget to mention your flexibility with working hours!
Follow Instructions: Pay close attention to the application instructions on our Pearson Careers website. Following the guidelines shows us that you can follow procedures, which is super important for this role!
Proofread Your Application: Before hitting that submit button, give your application a good proofread. Spelling mistakes or typos can make a bad impression, so take a moment to ensure everything is spot on!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the testing industry and their commitment to customer service. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to remain calm under pressure and how you handle difficult situations.
✨Be Ready for Technical Questions
Since you'll be troubleshooting technical issues, brush up on basic IT skills and be prepared to discuss your experience with Microsoft Office. You might be asked how you would handle specific scenarios, so think through potential problems and your solutions.
✨Demonstrate Flexibility and Team Spirit
This role requires flexibility in working hours and a collaborative attitude. Be ready to discuss your availability and provide examples of how you've worked effectively in a team. Emphasise your willingness to adapt to different shifts and support your colleagues.