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- Tasks: Administer exams, ensure security, and provide excellent customer service.
- Company: Join Pearson, a global leader in learning and inclusive employer.
- Benefits: Earn $17.75/hour with paid sick time and flexible scheduling.
- Why this job: Great opportunity to gain experience in a supportive environment while helping others succeed.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Part-time role with 10-20 hours per week, schedules provided two weeks in advance.
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part-time Test Administrator to join our team in Wallingford, CT (35 Thorpe Ave, S105). Starting pay is $17.75 per hour + eligible for accrued paid sick time. Learn more at https://pearsonbenefitsus.com/new-employees/.
Responsibilities
- Provide a secure exam delivery and superior customer service in a comfortable friendly environment.
- Comply with all testing procedures and strictly adhere to company policies using careful judgment.
- Check in testing candidates, verify identification, and explain the exam process.
- Proctor / invigilate candidates while testing.
- Troubleshoot with internal departments to fix technical issues.
- Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
- Other duties as assigned.
Schedule Requirements
- Availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 9 pm, and about 1 Saturday per month.
- Sunday shifts would be infrequent, but a possibility if the need arises.
- This is strictly a part-time position and will remain as such, 10-20 hours per week, with an expectation to work more hours if needed.
- Schedules are available at least 2 weeks in advance.
Qualifications
- High school diploma or equivalent is required.
- Minimum of 1 year customer service experience is preferred.
- Experience proctoring or invigilating exams is highly preferred.
- Must be flexible in work hours and days.
- Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
- Must be able to sit for long periods of time and also escort candidates to and from testing room.
- Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
- Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Test Administrator - Wallingford, CT employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Administrator - Wallingford, CT
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their specific requirements will help you demonstrate your commitment to maintaining a secure and efficient exam environment during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or exam proctoring during your discussions. Be ready to share specific examples of how you've handled challenging situations or provided excellent service to candidates.
✨Tip Number 3
Show your flexibility regarding work hours and shifts. Since the role requires availability from Monday to Saturday, emphasising your willingness to adapt to various schedules can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your technical skills, especially with Microsoft Office. Being able to troubleshoot minor technical issues is crucial, so be ready to explain how you've used these tools in past roles.
We think you need these skills to ace Test Administrator - Wallingford, CT
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Test Administrator position. Tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since customer service experience is preferred, make sure to emphasise any relevant roles you've had. Use specific examples that demonstrate your ability to provide excellent service in a testing environment.
Show Flexibility: The role requires flexible scheduling. In your application, mention your availability and willingness to work various shifts, including weekends, to show you are a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Administrator. Familiarise yourself with the exam process and the importance of maintaining a secure testing environment.
✨Showcase Customer Service Skills
Since this role involves providing superior customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight any specific situations where you successfully resolved issues or assisted customers.
✨Demonstrate Flexibility
The position requires flexibility in scheduling. Be ready to discuss your availability and willingness to work various shifts, including weekends. This shows that you are adaptable and committed to the role.
✨Prepare for Technical Questions
As the role may involve troubleshooting technical issues, brush up on your basic IT skills and be prepared to answer questions related to Microsoft Office and general tech support. This will demonstrate your capability to handle potential challenges in the testing environment.
