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- Tasks: Welcome and assist candidates during their exam experience while ensuring security and comfort.
- Company: Join Pearson VUE, a leader in computer-based testing with a global impact.
- Benefits: Earn £13.37 per hour with flexible shifts and a supportive work environment.
- Other info: Gain valuable experience in a diverse team and enjoy career growth opportunities.
- Why this job: Make a difference in people's lives by helping them succeed in their exams.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 27000 - 28000 £ per year.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
This is a limited term position for 6 months. You will be required to work a minimum of 12 hours per week. The test centre is open 7.30-19.15 on a Monday/Wednesday/Thursday, 7.30-16.15 Tuesday and 7.30-12.15 on Saturday mornings. Shifts vary between 4 hours for lunch cover, split shifts on the longer days between 6-11.25 hrs according to requirements. Rosters are provided a minimum of 14 in advance and we are unable to offer set days. More hours may be available during busy periods. The pay rate is £13.37 hour, paid to you at the end of every month.
As a Test Centre Administrator, you will be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
About Us Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
Test Centre Administrator (Horley, Surrey UK) (23530) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator (Horley, Surrey UK) (23530)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills. We want you to feel confident when you walk into that interview room!
✨Tip Number 3
Dress the part! Even though it’s a test centre, looking professional can make a great first impression. Choose an outfit that’s smart but comfortable, so you can focus on showing off your personality and skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and enthusiasm for the role. It keeps you fresh in their minds and shows that you’re proactive. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Test Centre Administrator (Horley, Surrey UK) (23530)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Test Centre Administrator role. Highlight any relevant experience you have, especially in customer service or exam environments, to show us you're the right fit!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to mention any experiences where you've had to monitor processes or ensure compliance with rules. We love candidates who can demonstrate their meticulous nature!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like you'll need to do with test-takers!
Apply Through Our Website: Don't forget to submit your application directly on our Pearson Careers website! This ensures we get your details quickly and can start reviewing your application right away. We can't wait to hear from you!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the testing industry, their values, and what makes them a leader in the field. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to create a positive environment for test-takers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like a candidate being late or dealing with technical issues. Practising these scenarios can help you articulate your problem-solving skills and calm demeanour under pressure.
✨Highlight Your Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Share any previous experiences where you've adapted to changing schedules or worked in varied environments. This will reassure the interviewers that you're ready to meet the demands of the job.