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For Companies At a Glance
- Tasks: Welcome and support candidates during their exam experience while ensuring a secure environment.
- Company: Join a leading organisation committed to equal opportunities and professional growth.
- Benefits: Earn £13.60 per hour with flexible part-time hours and a supportive team.
- Other info: Ideal for students seeking flexible work around their studies.
- Why this job: Make a difference by helping others succeed in their exams while gaining valuable experience.
- Qualifications: Friendly, detail-oriented individuals with school qualifications in English and Maths.
The predicted salary is between 28000 - 30000 £ per year.
We are hiring a part‑time Test Centre Administrator in Stoke‑on‑Trent to support candidates taking our exams.
Key Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as IT, to fix any technical issues in the Test Centre.
- Perform housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
Qualifications
- Friendly and professional team‑player with a strong focus on customer service.
- School qualifications in English and Maths.
- Experience working with Microsoft Office (Word, Excel, Outlook) is an advantage.
- Excellent attention to detail, able to monitor for restricted behaviour and notice details from a distance.
- Ability to sit for long periods and escort candidates to and from exam rooms.
- Flexible to work different days and times, including early mornings, late nights, weekends, and operating shifts Monday‑through‑Sunday.
Compensation & Schedule
- Hourly rate: £13.60 per hour.
- Minimum commitment: 6 hours per week.
- Schedule: Part‑time.
- Workplace: On‑site at our Test Centre in Stoke‑on‑Trent.
Equal Opportunity Employer
Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
Test Center Administrator (Stoke-on-Trent) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator (Stoke-on-Trent)
✨Tip Number 1
Get to know the Test Centre inside out! Familiarise yourself with the layout, exam procedures, and any tech you might need to troubleshoot. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Since you'll be welcoming candidates, think about how you can make their experience as smooth as possible. Role-play scenarios with friends or family to get comfortable with greeting and assisting test-takers.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of times you've caught mistakes or noticed important details. This will highlight your ability to monitor candidates effectively during exams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at the Test Centre in Stoke-on-Trent.
We think you need these skills to ace Test Center Administrator (Stoke-on-Trent)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your friendly and professional side.
Tailor Your Application: Make sure to customise your application for the Test Centre Administrator role. Highlight your customer service experience and any relevant skills, like your knowledge of Microsoft Office, to catch our eye!
Follow Instructions: Pay close attention to the application instructions. We appreciate candidates who can follow guidelines, so make sure you check everything twice before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with candidates, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and professional attitude.
✨Prepare for Technical Questions
Given that you'll need to troubleshoot technical issues, brush up on your IT skills, especially with Microsoft Office. Be prepared to discuss any relevant experience you have with technology and how you would handle common problems that might arise during exams.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows that you respect the company and are serious about the position. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.