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- Tasks: Plan and support invigilators for smooth exam sessions and high-quality student support.
- Company: Join Pearson, a leader in education with a focus on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference in students' lives by ensuring fair and efficient exam processes.
- Qualifications: Strong organisational skills and experience in team management.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.
The role reports to the Assessment Services Customer Experience Manager, working to ensure we have a fully trained and fully competent workforce of invigilators, adequately equipped to provide the highest quality support to our students.
Purpose
The purpose of this role is to ensure the effective planning, recruitment, development, and support of invigilators to enable the smooth running of all exam sessions. The postholder will oversee workforce planning and operational delivery, provide day-to-day support to invigilators and Team Leaders, lead training and quality assurance activity, and manage performance, conduct, and payroll processes. Through strong coordination, clear communication, and continuous improvement of processes, the role plays a critical part in delivering a positive invigilator experience and maintaining high standards of exam delivery.
What you will Own:
- Workforce Planning
Specialist, Service Delivery employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Service Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the education and assessment sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you fit into our team, so be ready to share how your experience aligns with our mission of delivering top-notch customer service.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed teams or improved processes in previous roles. We love hearing about your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Specialist, Service Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist, Service Delivery role. Highlight your experience in workforce planning and customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of coordination and support, it’s essential to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively communicated with teams or customers. We love clear and concise communication!
Highlight Your Training Experience: If you have experience in training or developing others, make sure to mention it! This role requires leading training and quality assurance activities, so showcasing any relevant experience will definitely catch our eye. We value those who can uplift their team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, we love seeing candidates who take that extra step to connect with us!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Specialist in Service Delivery. Familiarise yourself with workforce planning, invigilator support, and the importance of customer experience in assessment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves clear communication with invigilators and Team Leaders, be prepared to demonstrate your communication skills during the interview. Share examples of how you've effectively coordinated teams or improved processes through strong communication. This will highlight your ability to maintain high standards in exam delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to manage a team or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Emphasise Continuous Improvement
The role requires a focus on continuous improvement of processes. Be ready to discuss how you've contributed to improving workflows or training programmes in previous roles. Highlight any specific initiatives you've led or been part of that resulted in better outcomes, as this aligns perfectly with the expectations of the position.
