At a Glance
- Tasks: Help customers maximise their learning impact and guide them through the Pearson platform.
- Company: Join Pearson, a global leader in education and skills development.
- Benefits: Flexible hybrid work, competitive salary, and participation in the Annual Incentive Program.
- Other info: Diverse and inclusive workplace that values your voice and encourages growth.
- Why this job: Make a real difference in learners' lives while growing your career in a supportive environment.
- Qualifications: Experience in Customer Success or Project Management, preferably in SaaS or EdTech.
The predicted salary is between 40000 - 50000 € per year.
Help customers turn learning into impact. At Pearson, we’re building the future of learning and skills. From digital credentials to data-driven insights, our platforms help organizations empower learners, prove skills, and unlock opportunity at scale. We’re looking for a Specialist, Customer Success to support customers across EMEA, owning the post-sale experience and helping our partners achieve meaningful, measurable outcomes from their investment in Pearson’s Credly platform.
Your Opportunity
As a Customer Success Specialist, you’ll be the trusted partner for a portfolio of customers, guiding them from onboarding through adoption, value realization, and growth. You’ll deliver structured onboarding experiences, proactively monitor customer health, and identify opportunities to expand impact across additional Pearson products. This is a highly collaborative role where you’ll work closely with Sales, Product, and internal teams to ensure customers see real value and stay engaged for the long term.
What You’ll Be Doing
- Own the post-sale customer journey, acting as the primary Customer Success Manager from onboarding through adoption, value realization, and expansion.
- Lead customer onboarding and implementation, ensuring a smooth setup, clear success criteria, and strong early adoption.
- Build trusted, long-term relationships with customers and act as an ongoing advisor aligned to their goals.
- Drive adoption and engagement by guiding customers through best practices, key use cases, and effective platform usage.
- Monitor customer health and usage signals, proactively identifying risk and taking action to improve outcomes.
- Create and maintain structured Success Plans, aligning customer objectives with measurable product value.
- Identify and progress expansion opportunities, partnering with Sales and internal stakeholders on growth initiatives.
- Advocate for customer needs, capturing feedback and coordinating internally to deliver effective solutions.
- Deliver ongoing training and strategic guidance to maximize value throughout the customer lifecycle.
- Maintain accurate account documentation, including Success & Growth Plans and customer health tracking in Customer Success tools.
What Will Set You Up for Success
- Proven experience in Customer Success, Customer Onboarding, Implementation, or Project Management within SaaS, EdTech, or enterprise technology environments.
- Demonstrable experience delivering structured customer engagement or lifecycle programs.
- Ability to connect product usage to business outcomes and measurable value.
- Strong organization and documentation skills, with excellent attention to detail.
- Confidence simplifying complex concepts into clear, actionable steps.
- Experience using Salesforce, Catalyst, or other CRM / Customer Success platforms (preferred).
Location & Work Setup
This role is hybrid and UK‑based, offering flexibility to work remotely while also providing the option to work from Pearson’s London office (80 Strand) for collaboration and connection with colleagues when desired.
Rewards & Benefits
This role is eligible to participate in Pearson’s Annual Incentive Program (AIP), in addition to base salary and benefits.
Why Join Pearson?
You’ll be part of a global organization with a powerful purpose — helping people realize the life they imagine through learning. We offer a collaborative, inclusive environment where your impact is visible, your voice matters, and your career can grow across regions, teams, and products. We value diversity, equity, and inclusion, and we encourage applications from candidates of all backgrounds. If you’re excited about this role but don’t meet every requirement exactly, we’d still love to hear from you.
Specialist, Customer Success employer: Pearson
At Pearson, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact in the world of learning. As a Specialist in Customer Success, you will enjoy flexible hybrid working arrangements from our London office, alongside opportunities for professional growth and participation in our Annual Incentive Program. Join us to be part of a global team dedicated to transforming education and skills development, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer Success
✨Tip Number 1
Network like a pro! Reach out to current employees at Pearson or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Pearson’s mission and values. Think about how your skills align with helping customers achieve success. We want to see your passion for learning and customer engagement shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've helped customers overcome challenges in the past. We love candidates who can demonstrate real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Pearson.
We think you need these skills to ace Specialist, Customer Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success and onboarding. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:As a Customer Success Specialist, you'll need to build strong relationships. Use your application to demonstrate your ability to simplify complex concepts and communicate effectively. A clear and engaging writing style will definitely catch our eye!
Highlight Your Organisational Skills:We love candidates who can keep things organised! Mention any tools or methods you use to manage projects and customer interactions. This shows us you’re ready to handle the structured onboarding and success plans we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Pearson!
How to prepare for a job interview at Pearson
✨Know the Product Inside Out
Before your interview, make sure you understand Pearson’s Credly platform and its features. Familiarise yourself with how it helps customers achieve their goals. This knowledge will allow you to discuss how you can guide customers through onboarding and adoption effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven engagement. Highlight how you’ve helped customers realise value from a product, as this aligns perfectly with the responsibilities of a Customer Success Specialist.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you identified risks in customer health and took proactive steps to improve outcomes. Be ready to share these stories during the interview, as they’ll showcase your ability to advocate for customer needs and deliver effective solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how the team collaborates with Sales and Product teams, or ask about the metrics used to measure customer success. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
