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- Tasks: Manage certificate replacement requests and support customer inquiries with precision.
- Company: Global education organisation dedicated to enhancing customer experience.
- Benefits: 25 days annual leave, private pension plan, and professional development opportunities.
- Why this job: Join a mission-driven team and make a difference in customer service.
- Qualifications: Strong attention to detail, excellent communication skills, and proficiency in Microsoft Office.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A global education organization is seeking an Advanced Associate in Professional Services to manage certificate replacement requests and support customer inquiries. Success in this role involves delivering timely, accurate outcomes and maintaining high-quality customer service standards.
Applicants should possess strong attention to detail, excellent communication skills, and a solid foundation in Microsoft Office, particularly Excel.
Benefits include 25 days of annual leave, a private pension plan, and opportunities for professional development.
Advanced Associate, Records & Customer Experience in Sheffield employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Associate, Records & Customer Experience in Sheffield
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand our mission in education and how you can contribute to enhancing customer experience.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customer inquiries, we recommend role-playing common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Show off your attention to detail by preparing examples of how you've successfully managed similar tasks in the past. We love hearing about your experiences and how they relate to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Advanced Associate, Records & Customer Experience in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love a good story that connects your experiences to our mission.
Show Off Your Excel Skills: Since we’re looking for someone with a solid foundation in Microsoft Office, especially Excel, make sure to mention any specific projects or tasks where you’ve used these skills. We want to know how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Pearson
✨Know Your Stuff
Make sure you’re familiar with the role of Advanced Associate in Records & Customer Experience. Brush up on how to manage certificate replacement requests and handle customer inquiries. Being able to discuss specific scenarios where you've delivered timely and accurate outcomes will really impress.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills. Think of examples where you’ve successfully resolved customer issues or communicated complex information clearly. Practising these examples out loud can help you sound more confident during the interview.
✨Excel at Excel
Given that a solid foundation in Microsoft Excel is required, be ready to talk about your experience with it. If you have any specific projects or tasks where you used Excel to analyse data or improve processes, make sure to highlight those. You might even want to brush up on some Excel functions just in case they ask!
✨Attention to Detail is Key
This role demands strong attention to detail, so be prepared to discuss how you ensure accuracy in your work. Share examples of how you’ve caught mistakes before they became issues or how you maintain high-quality standards in your tasks. This will show that you take pride in your work and understand the importance of precision.
