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- Tasks: Support schools in learner progression through consultative selling and excellent customer support.
- Company: Join Pearson, a leader in educational solutions with a mission to empower students.
- Benefits: Flexible term-time hours, remote work, and opportunities for professional growth.
- Other info: Collaborative team culture with opportunities to connect and grow.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to partner with schools to deliver learner progression. All students from the age of 5 through to 18+ have their own individual learner journeys. Alongside their teachers, Pearson can help them make the progression most appropriate to them, whether onto Further or Higher Education, Apprenticeships, or directly into work. Through a consultative, collaborative sales approach, we support our school customers with the right choice of products and services for their learners.
The Advanced Associate, Customer Success role supports the Sales team to achieve revenue and retention targets and develop our market share through excellent customer support and consultative selling. This will be achieved through curriculum guidance, by offering qualifications, generating field appointments, providing digital solutions, and a Pearson product and service surround which exceeds expectations and meets required Standards Objectives.
This role aligns with industry-level titles such as Customer Retention Specialist (CRS). The Advanced Associate, Customer Success (CRS) will also be responsible for supporting business retention in key qualifications and learning services. This will be achieved through telephone/email contact with schools, Marketing Qualified leads, and Live-Chat support through our websites.
The Advanced Associate, Customer Success (CRS) works closely with their field and internal colleagues – Senior Partnership Managers, Subject Curriculum Managers, Senior Development Managers, and Business Development. The Advanced Associate is term-time only and predominantly home-based, with occasional visits to the office as required.
Main Accountabilities- To achieve agreed market penetration and retention targets against all of the key business priorities and against defined segments, products, and services.
- To work proactively with sales colleagues to provide coordinated sales activities to centres/schools.
- To provide advice, guidance, and support to centres/schools through MS-Meetings, emails, and phone channels.
- To provide effective intelligence on the customer experience.
- To compile and collate key data requirements to support revenue and retention targets.
- To support CDMs in business growth for designated centres or campaigns, by passing leads and offering field appointments as appropriate.
- To manage an allocation of Top Priority centres/schools and secure qualification retention and upsell SLS.
- To develop specialised knowledge in key subjects/services to demonstrate to customers through online/telephone support calls.
Working with the wider sales team to promote the Pearson proposition to defined centres using agreed strategies which maintain and support existing business and secure defined business growth. Achieve and strive to surpass regional sales targets and campaign targets for maintenance and business growth in defined centres. Uses Salesforce system as specified. Provide accurate data to support market penetration and retention targets.
Advanced Associate, Customer Success in Sheffield employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Associate, Customer Success in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Pearson or in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pearson’s products and services, especially those related to customer success. Show us you’re passionate about helping schools and students thrive.
✨Tip Number 3
Practice your consultative selling skills! Think of scenarios where you can demonstrate how you’d support schools with tailored solutions. We love seeing candidates who can think on their feet and adapt to different situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Pearson.
We think you need these skills to ace Advanced Associate, Customer Success in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Advanced Associate, Customer Success role. Highlight your experience in customer support and consultative selling, as these are key aspects of the job. We want to see how your skills align with our mission to support schools and learners!
Showcase Your Communication Skills: Since this role involves a lot of interaction with schools via phone and email, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated with clients or colleagues in the past.
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved customer retention or sales support. We love seeing candidates who have a proven track record in similar positions, so make sure to detail your achievements and how they relate to the responsibilities of the Advanced Associate role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Stuff
Make sure you brush up on customer success strategies and consultative selling techniques. Understand how to support schools in their learner journeys and be ready to discuss how you can help them achieve their goals.
✨Show Off Your Team Spirit
This role involves working closely with various teams, so be prepared to talk about your experience collaborating with others. Share examples of how you've successfully partnered with colleagues to drive results and support customers.
✨Data is Your Best Friend
Familiarise yourself with key metrics related to customer retention and market penetration. Be ready to discuss how you’ve used data in the past to inform your decisions and improve customer experiences.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your approach to customer support and sales strategies.