Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and deliver professional exam programmes with a focus on quality and performance.
- Company: Join Pearson VUE, a leader in learning and certification with a diverse and supportive culture.
- Benefits: Enjoy flexible working arrangements, competitive benefits, and opportunities for personal growth.
- Why this job: Make a real impact by helping individuals achieve their professional goals through education.
- Qualifications: 3+ years in service delivery, project management skills, and excellent communication abilities.
- Other info: Hybrid working model with occasional travel to the Manchester office.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Pearson VUE we strive to help people realize the life they imagine through learning, skilling, and certification. And we believe we’re at our best when we harness the unique skills, perspectives, and backgrounds of every employee. Through our worldwide network of test centres and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals across the globe.
Learn more about Pearson VUE and our parent company Pearson at https://plc.pearson.com/en-GB/careers. At Pearson, we add life to a lifetime of learning so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.
We are seeking an enthusiastic and talented Senior Programme Manager to support our clients in delivering professional exams. The role involves client account management and the delivery of exam programmes.
We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to express your interest or reach out and contact us for an informal chat if you would like to know more.
Responsibilities
-
Building and maintaining strong relationships with both existing and future clients
-
Managing the provision of exam services to assigned clients and their learners
-
Contract management of key programmes and change control
-
Leading complex projects to plan, deliver and report on the agreed products, services, and deliverables
-
Planning to meet clients’ exam dates and candidate volumes
-
Measuring performance against the client contract and any relevant key performance indicators
-
Managing all aspects of delivery including risks, issues, quality, scope, cost, and timelines
-
Leading client-facing meetings independently and ensuring that the team follow-up on any agreed commitments
-
Ensuring that projects are formally closed, reviewed, and lessons learned are actioned
-
Coaching and supporting junior team members
-
Managing subcontractor performance and agreements
-
Contributing to tenders for new business
Essential Experience & Qualifications
-
A minimum of 3 years’ professional experience delivering services for medium to large-scale customers in a commercial environment
-
Experience with the delivery of computer-based assessments and qualifications within the education sector is preferred
-
Bachelor’s degree or equivalent experience
-
A recognised project management qualification and/or PRINCE2 Practitioner certification is preferred
-
Excellent communication (written and verbal) skills and the ability to build outstanding working relationships including with senior leaders
-
Experience of working with cross-functional teams
-
Strong knowledge of project management tools and techniques
-
Problem solving, negotiation and decision making skills
-
IT Literacy
-
Exceptional listening and influencing skills to create and maintain successful business relationships
-
Commercial understanding and a pragmatic approach
-
A valid non-restricted passport
Working Arrangements
We value the well-being of our people. That\\\’s why, for most roles, we offer flexibility in how and where we work – be it from home, an office, or during non-traditional hours. You can help us build a more inclusive learning culture where everyone has the capability to unlock new skills and claim new opportunities.
-
Hybrid working with occasional travel to the Manchester office
-
Monday to Friday 09:00 to 17:30 hours, with a commitment to peak time requirement as may be required to fulfil project / global client needs.
Your rewards & benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.
Please see our attractive UK benefits.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job details
Job: Program Management
Job Family: GO_TO_MARKET
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 20874
#J-18808-Ljbffr
Senior Programme Manager employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pearson VUE on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and client relations. We all know that confidence is key, so rehearse your answers until they feel second nature!
✨Tip Number 3
Showcase your skills! Bring along examples of past projects where you’ve successfully managed client relationships or delivered complex programmes. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Programme Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see how your passion aligns with our mission of empowering individuals through learning and assessment.
Tailor Your Experience: Make sure to highlight your relevant experience in managing client accounts and delivering exam programmes. We’re looking for specific examples that demonstrate your skills in project management and client relationship building.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pearson
✨Know Your Stuff
Before the interview, dive deep into Pearson VUE's mission and values. Understand their approach to learning and assessment, and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to the role.
✨Showcase Your Project Management Skills
As a Senior Programme Manager, you'll need to demonstrate your project management expertise. Prepare specific examples of past projects where you successfully managed timelines, budgets, and client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Pearson VUE and share your own relevant stories. This not only showcases your communication skills but also highlights your ability to foster strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think of potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
