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- Tasks: Manage assessment and quality assurance processes for higher education qualifications.
- Company: Join Pearson, a global leader in learning with over 20,000 employees across 200 countries.
- Benefits: Enjoy hybrid work options, a supportive environment, and opportunities for professional growth.
- Why this job: Be part of a diverse team that values innovation and makes a real impact in education.
- Qualifications: A-Level/BTEC or equivalent; customer service experience and IT literacy required.
- Other info: This is a maternity cover role, perfect for those looking to make a difference in education.
The predicted salary is between 36000 - 60000 £ per year.
Contract type: Maternity Cover (Secondment for internals or FTC for externals)
Business Unit: Enterprise Learning & Skills (ELS)
Department: Vocational Qualifications
Place of work: 80 Strand, London (Hybrid)
Position Description:
Purpose: The Higher Education (HE) Senior Assessment & Quality Analyst is responsible for managing assessment and quality assurance processes within their designated specification(s) from the Higher Education qualifications portfolio. The HE Senior Assessment & Quality Analyst reports to the Senior Manager - HE Assessment & Quality, working as part of a team, across a group of subjects.
Key Accountabilities:
- Customer Service: Managing performance in relation to internal and external service levels (SLAs), identifying and responding to customer needs, and focusing on delivering excellent customer service.
- Assessment & Quality Assurance Activities: Understanding regulatory and internal procedures, evaluating the quality of assessment instruments, and ensuring maintenance of standards.
- Planning, Project and Information Management: Updating and reporting on key management information, producing and maintaining plans of work, and leading on cross-department projects.
- Quality Management: Maintaining good working practices, conducting annual reviews, and preparing materials for audits.
- Relationship Management: Motivating and leading teams, reviewing performance, and building effective relationships with Assessment Associates and internal stakeholders.
Candidate Profile: You will be accurate, flexible, responsive, hard working, organised, and able to manage multiple priorities. You will be confident managing your own workload whilst working as part of a team.
Selection Criteria:
- Education, qualification & training: A-Level/BTEC (or higher) or equivalent qualification.
- Previous experience: Experience of a customer facing role, administrative role, assessment, and IT literacy (intermediate).
Senior Operations Management Analyst employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Management Analyst
✨Tip Number 1
Familiarise yourself with Pearson's values and mission. Understanding their commitment to lifelong learning and diversity will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Pearson, especially those in the Enterprise Learning & Skills department. They can provide insights into the company culture and expectations for the Senior Operations Management Analyst role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage assessment and quality assurance processes. Highlight any relevant projects where you improved service levels or customer satisfaction.
✨Tip Number 4
Showcase your organisational skills by preparing a mock project plan related to assessment and quality management. This will not only demonstrate your planning abilities but also your proactive approach to the role.
We think you need these skills to ace Senior Operations Management Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Senior Operations Management Analyst position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, assessment, and quality assurance. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple priorities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Pearson's mission. Highlight your understanding of quality assurance processes and your experience in managing relationships with stakeholders. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Operations Management Analyst. Familiarise yourself with the key accountabilities mentioned in the job description, such as customer service and quality assurance activities.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer-facing roles and any relevant administrative or assessment work. Highlight specific examples that demonstrate your ability to manage multiple priorities and deliver excellent service.
✨Demonstrate Teamwork Skills
Since this role involves motivating and leading teams, be ready to share examples of how you've successfully collaborated with others. Discuss how you build effective relationships with colleagues and stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture at Pearson and the specifics of the Enterprise Learning & Skills department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
