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- Tasks: Support sales by providing top-notch customer service and consultative selling.
- Company: Pearson, a leading education company with a focus on customer success.
- Benefits: Flexible hybrid work, term-time only, and opportunities for personal growth.
- Other info: Enjoy a predominantly home-based role with occasional office visits.
- Why this job: Join a dynamic team and help shape the future of education through customer engagement.
- Qualifications: Strong interpersonal skills and level 2 qualifications in Maths and English.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is seeking an Advanced Associate, Customer Success in Oxford, UK. This role supports the Sales team to achieve revenue targets through excellent customer support and consultative selling.
Responsibilities include:
- Achieving market penetration
- Providing guidance
- Ensuring high-quality customer service
The ideal candidate is proactive, has strong interpersonal and digital skills, and holds level 2 qualifications in Maths and English. The position is term-time only and predominantly home-based, with occasional office visits.
Senior Customer Success & Growth Specialist (Hybrid) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success & Growth Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pearson on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Pearson's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice your consultative selling skills! Think of scenarios where you’ve successfully helped customers in the past. We need to demonstrate our ability to drive customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Customer Success & Growth Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Success & Growth Specialist role. Highlight your customer support achievements and any consultative selling experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your proactive approach can help us achieve our goals. Be genuine and let your personality come through.
Showcase Your Digital Skills: Since this role involves a lot of digital interaction, make sure to mention any relevant tools or platforms you’re familiar with. Whether it's CRM systems or communication tools, we want to know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and consultative selling. Understand how to support sales teams in achieving revenue targets, as this will be a key focus in your interview.
✨Show Off Your Interpersonal Skills
Prepare examples that showcase your strong interpersonal skills. Think about times when you've successfully navigated customer relationships or resolved conflicts, as these stories will highlight your suitability for the role.
✨Demonstrate Digital Savvy
Since the role is hybrid and involves digital interactions, be ready to discuss your experience with digital tools and platforms. Highlight any specific software or systems you've used to enhance customer service or support sales efforts.
✨Ask Insightful Questions
Prepare thoughtful questions about Pearson's approach to customer success and growth. This shows your genuine interest in the company and helps you understand how you can contribute to their goals.