At a Glance
- Tasks: Manage and process appeals, ensuring compliance and timely outcomes for learners.
- Company: Join Pearson, a global leader in lifelong learning and education.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on innovation and efficiency.
- Why this job: Make a real difference in education by supporting learners through the appeals process.
- Qualifications: Degree level education or equivalent experience; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
The Regulation Team is part of the Business Improvement and Regulation Directorate, within the Quality, Regulation and Governance business unit. We are responsible for ensuring that Pearson is aware of and is supported to meet its regulatory obligations. We act as a primary point of contact on regulatory matters for the business, qualifications regulators and other key stakeholders in education and qualifications, both in the UK and internationally. A key function of the team is delivering an appeals service, ensuring we offer an effective and compliant appeals process that provides clear appeals outcomes to centres and learners within the published service levels.
The Specialist, Compliance and Operations (Regulation) will work within the Regulation Team and will primarily be responsible for working on a caseload of appeals to ensure they are processed in an effective, compliant and timely manner. The role will require close working with colleagues and assessment associates to process a high volume of appeal cases across a range of qualifications (regulated and self-regulated).
Key Responsibilities- Ensuring compliance with regulatory requirements related to appeals.
- Work as part of the team to support the business teams’ understanding of the appeals process and ensure accurate information is provided to customers about the process.
- Process an allocated case load of appeals and ensure on time completion of cases. This will include marking/moderation appeals, special consideration appeals and malpractice appeals and review of administrative decision cases.
- Accurately log and track appeals as they progress through the process, ensuring full case files are maintained.
- Coordinate the development of responses to regulatory correspondence related to appeals, including EPRS cases, ensuring timely, complete and accurate responses are provided.
- Support on the timely development and submission of regulatory data returns, including preliminary checks on data accuracy.
- Co-ordinate regulatory and internal audit activities related to appeals and co-ordinate the completion of any actions/improvements identified.
- Support on the regular review and update of policy and process documents to ensure clarity and eliminate unnecessary burden.
- Support the appeals hearing process as required, including the support of independent panel members.
- Monitor volumes of appeals and log data accurately for reporting to the Team Manager.
- Use AI effectively to support and improve the accuracy and efficiency of work.
- Support on the training of temporary appeals case officers.
- Support on the quality assurance of temporary appeals cases officers' cases.
- Support on payment and invoicing processes, ensuring on-time payment of examiners and prompt billing of customers.
You are:
- An excellent communicator, both verbally and in writing. A high standard of written English is essential for this role.
- Able to work productively with individuals at all levels of authority, including examiners, assessment team colleagues and independent panel members.
- Able to work autonomously and make decisions relating to appeal cases in line with regulations.
- A supportive, approachable and pro-active team member.
- Prepared to be flexible in your work and able to balance a wide range of demands to meet deadlines.
- Excellent attention to detail.
- Well-organised.
- Focused on solutions and working constructively with colleagues.
- Open to new ideas and able to challenge received opinion.
- Open to exploring the use of AI to aid efficiency.
- Educated to degree level, or equivalent experience.
- IT literate; competent in Word, Excel, Powerpoint.
- Experienced in a role requiring the processing of high-volume case load.
- Excellent English Language skills, particularly in writing.
- Experienced in undertaking basic quality assurance checks.
- Experienced in reviewing, understanding and summarising information from a variety of sources.
- Experience of working in an appeals processing function.
- Knowledge of the education and qualification regulatory and policy landscape for both vocational and general qualifications.
- Knowledge of qualification regulations such as the Ofqual General Conditions of Recognition.
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn’t just what we do. It’s who we are.
Specialist, Compliance and Operations in Rotherham employer: Pearson
At Pearson, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and support for professional development, particularly in our Regulation Team where you will play a vital role in ensuring compliance and enhancing the appeals process. Located in a dynamic environment, we offer a unique chance to contribute to meaningful educational outcomes while enjoying a supportive atmosphere that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Compliance and Operations in Rotherham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Pearson looking for candidates who are engaged and informed.
We think you need these skills to ace Specialist, Compliance and Operations in Rotherham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Pearson. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Pearson
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Pearson’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
