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For Companies At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.37/hour with flexible part-time hours and opportunities for travel.
- Why this job: Make a difference in candidates' lives during their important testing moments.
- Qualifications: School qualifications in English and Maths; Microsoft Office experience is a plus.
- Other info: Dynamic team environment with a focus on customer service and attention to detail.
Our Organisation
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Peterborough.
Your Opportunity
Core opening days are Tuesdays 9.30am-6.15pm, Thursdays 7.30am-3.30pm and Saturdays 7.30am-12.15pm. The shifts are split into half day shifts, but you may be required to work a full day. Flexibility is key as we also event test and may open other days of the week or extend hours on core days. There are also opportunities to travel and work in other test centres when required. The pay rate is £13.37/hour, paid to you at the end of every month. This is a permanent part-time role.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Employer Description
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn’t just what we do. It’s who we are.
Test Centre Administrator- Peterborough employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator- Peterborough
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and exam administration. Think about scenarios where you've demonstrated flexibility and attention to detail, as these are key for the Test Centre Administrator role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set a positive tone for your interview and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. We’re reviewing applications daily, so don’t wait too long – hit that apply button and let’s get you on board!
We think you need these skills to ace Test Centre Administrator- Peterborough
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or administrative roles you've had, as these will really resonate with us!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a good once-over. Typos and errors can make a bad impression, so take the time to ensure everything is clear and professional.
Apply Through Our Website: We encourage you to apply directly on our Pearson Careers website. It’s the quickest way for us to receive your application, and we’re reviewing them daily, so don’t wait too long!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires working various shifts, be prepared to discuss your availability during the interview. Highlight any previous experience where you had to adapt to changing schedules or work environments. This will demonstrate your willingness to be a team player and meet the needs of the Test Centre.
✨Emphasise Attention to Detail
As a Test Centre Administrator, you'll need to monitor candidates closely and ensure compliance with testing rules. Prepare examples from your past experiences where your attention to detail made a difference. This could be anything from managing paperwork accurately to spotting issues before they escalate.
✨Prepare for Customer Interaction
You'll be welcoming candidates and guiding them through the testing process, so practice your communication skills. Think about how you would handle nervous candidates or technical issues. Showing that you can maintain a calm and friendly demeanour under pressure will set you apart from other candidates.