At a Glance
- Tasks: Monitor and report social media concerns related to qualifications during exam periods.
- Company: Join Pearson, a leader in education with a commitment to integrity.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by ensuring exam integrity and protecting students.
- Qualifications: No prior experience needed; just a keen eye for detail and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Specialist, Compliance & Operations (3-month Fixed Term Contract) is an entry-level role responsible for monitoring, reporting and actioning social media concerns identified in relation to Pearson's GQ and VTQ qualifications during the summer series of examinations. This role aligns with industry level titles such as Social Media Monitor.
Each summer series a large volume of social media concerns arise. Such incidents typically relate to the sale of fake question papers and past papers, however, have the potential to include the sharing of genuine confidential material from the current series. The UK Investigations team needs to move quickly to ensure that all social media concerns are promptly addressed so that any valid concerns can be escalated and invalid concerns are recorded appropriately.
This will involve proactive discovery and monitoring of social media channels and groups, outside of core UK working hours, and communication with internal and external stakeholders. As the series progresses, the role has the potential to evolve to include support for the team's core function of investigating centre and candidate malpractice.
Key Role-Specific Deliverables:- Proactively identify social media channels, groups and posts of concern, in English.
- Action social media concerns in a timely manner, ensuring required actions are taken and are appropriately recorded.
- Communicating with internal and external stakeholders in relation to social media concerns.
- Support with case logging and administrative functions linked to investigations.
- Support the Investigations Manager (Breaches of Security) and Head of Investigations with a range of tasks and objectives as required to uphold question paper security.
- Assist the Senior Investigators and Head of Investigations in the resolution of social media concerns and reporting of data.
- Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.
- Keep the customer at the heart of all we do.
- Improve process and service efficiency and effectiveness.
- Maintain highest level of quality and standards.
- Proactively contribute to a high performing services team.
- Drive and improve personal performance.
- Senior Investigators and other Investigators in the Investigations Team.
- Investigations Manager (Breaches of Security) (line manager).
- Head of Investigations.
- Director of BIR.
- Other teams and staff within BIR, Vocational Quality Assurance (VQA), Assessment and Centre Management teams.
- Heads of Centre and centre staff.
- Regulators (Ofqual, SQA and Qualifications Wales) and other external stakeholders.
37.5 hours per week. Non-UK normal working hours: typically 3:00-3:30pm to 11:00-11:30pm. During peak periods (particularly May to August), annual leave may be restricted due to business needs. Occasional weekend work may be required.
Key challenges:- Working to tight, and immoveable, deadlines.
- Working within a regulated framework.
- Attention to detail and careful analysis despite busy work load.
- Attention to detail even with repetitive tasks.
- Flexibility of working patterns during peak periods.
- Reacting positively to change.
- Adapting to the challenges created by the introduction of new qualifications or working methods.
- Adapting to different IT systems.
- Supporting various stakeholders from different teams.
- Influencing and working closely with the Investigations Team and internal stakeholders.
- Simultaneously managing multiple high priority tasks.
We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.
Equal Opportunity Employment:Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
Social Media Compliance & Investigations Associate in Oxford employer: Pearson
Pearson is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture that values diversity and inclusion. With competitive benefits tailored to meet the diverse needs of our teams, employees can thrive in a dynamic environment while contributing to meaningful work that impacts education globally. The role of Social Media Compliance & Investigations Associate provides a unique opportunity to engage with various stakeholders and develop skills in a fast-paced, regulated setting, making it an ideal position for those looking to start their career in compliance and investigations.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Compliance & Investigations Associate in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching common questions related to social media compliance. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a blog where you discuss social media trends and compliance issues. This will demonstrate your passion and knowledge to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Social Media Compliance & Investigations Associate in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Social Media Compliance & Investigations Associate role. Highlight any relevant experience you have with social media monitoring or investigations, and show us how your skills align with the job description.
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, be sure to demonstrate this in your application. Use clear examples from your past experiences where you've successfully managed multiple tasks or identified issues that needed addressing.
Communicate Clearly:Effective communication is key in this role, so make sure your written application reflects that. Keep your language professional yet approachable, and ensure your points are concise and easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Pearson
✨Know Your Social Media Platforms
Familiarise yourself with the major social media platforms and their specific features. Understand how to monitor and report concerns effectively on each platform, as this role requires proactive discovery of issues across various channels.
✨Demonstrate Attention to Detail
During the interview, highlight your ability to pay attention to detail, especially when dealing with repetitive tasks. Share examples from past experiences where your careful analysis made a difference in identifying or resolving issues.
✨Showcase Your Communication Skills
Since you'll be communicating with both internal and external stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you would handle sensitive information and ensure that your communication is professional and effective.
✨Be Ready for Flexibility
This role may require working outside of core hours, so be prepared to discuss your availability and willingness to adapt to changing schedules. Show that you're flexible and can manage multiple high-priority tasks under tight deadlines.
