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- Tasks: Support sales by providing top-notch customer service and consultative selling.
- Company: Pearson, a leading education company with a focus on customer success.
- Benefits: Flexible hybrid work, term-time only, and opportunities for personal growth.
- Other info: Enjoy a predominantly home-based role with occasional office visits.
- Why this job: Join a dynamic team and help shape the future of education through customer engagement.
- Qualifications: Strong interpersonal skills and level 2 qualifications in Maths and English.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is seeking an Advanced Associate, Customer Success in Oxford, UK. This role supports the Sales team to achieve revenue targets through excellent customer support and consultative selling.
Responsibilities include:
- Achieving market penetration
- Providing guidance
- Ensuring high-quality customer service
The ideal candidate is proactive, has strong interpersonal and digital skills, and holds level 2 qualifications in Maths and English. The position is term-time only and predominantly home-based, with occasional office visits.
Senior Customer Success & Growth Specialist (Hybrid) in Oxford employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success & Growth Specialist (Hybrid) in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pearson on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Pearson's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture!
✨Tip Number 3
Practice your consultative selling skills! Role-play common customer scenarios with a friend to boost our confidence and demonstrate our proactive approach during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Senior Customer Success & Growth Specialist (Hybrid) in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Success & Growth Specialist role. Highlight your customer support achievements and any consultative selling experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive approach can help us achieve our goals. Don’t forget to mention your interpersonal and digital skills!
Showcase Relevant Qualifications: Since we’re looking for someone with level 2 qualifications in Maths and English, make sure to include these in your application. It’s a great way to demonstrate you meet our basic requirements right off the bat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and consultative selling. Understand how to support sales teams in achieving revenue targets and be ready to discuss specific strategies you've used in the past.
✨Show Off Your Interpersonal Skills
Prepare examples that highlight your strong interpersonal skills. Think about times when you've successfully navigated challenging customer interactions or built lasting relationships, as these will resonate well with the interviewers.
✨Demonstrate Proactivity
Be ready to share instances where you've taken the initiative to solve problems or improve processes. This role requires a proactive mindset, so showcasing your ability to anticipate customer needs will set you apart.
✨Familiarise Yourself with Digital Tools
Since this position is hybrid and involves digital communication, make sure you're comfortable with common customer success tools and platforms. Mention any relevant software you've used and how it has helped you enhance customer service.