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- Tasks: Support schools with consultative selling and exceptional customer service.
- Company: Join Pearson, a leader in education technology and customer success.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for growth.
- Other info: Dynamic role with a focus on achieving revenue and retention targets.
- Why this job: Make a difference in education while building strong customer relationships.
- Qualifications: Level 2 in Maths and English; customer service or sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is looking for an Advanced Associate, Customer Success to support the Sales team in achieving revenue and retention targets. This predominantly home-based role involves collaborating with schools, providing consultative selling and customer support, and managing customer relationships to exceed expectations.
Essential qualifications include Level 2 qualifications in Maths and English, while a background in customer service or sales is desired. The position promotes a hybrid working model, enabling flexibility to engage effectively with customers.
Hybrid Customer Success Associate – Education & Schools in Oxford employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Associate – Education & Schools in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work at Pearson or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer success roles and practice your answers. We want you to showcase your consultative selling skills and how you can exceed customer expectations.
✨Tip Number 3
Show off your flexibility! Since this role is hybrid, be ready to discuss how you manage your time and engage with customers effectively from home. Highlight any previous remote work experience you have.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Success Associate – Education & Schools in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how you can help us exceed customer expectations. Keep it engaging and personal.
Showcase Your Qualifications: Don’t forget to mention your Level 2 qualifications in Maths and English. We value these qualifications, so make sure they stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Basics
Brush up on the fundamentals of customer success and consultative selling. Understand how to build relationships with schools and what strategies can help exceed their expectations. This knowledge will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration and customer interaction, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully resolved customer issues or built strong relationships.
✨Familiarise Yourself with Pearson's Offerings
Do some homework on Pearson’s products and services, especially those related to education and schools. Being able to discuss how these offerings can benefit customers will not only impress your interviewers but also show your genuine interest in the role.
✨Prepare for Hybrid Working Questions
Since this position promotes a hybrid working model, be ready to discuss how you manage your time and productivity while working from home. Share any tools or techniques you use to stay organised and engaged with customers, as this will highlight your adaptability and self-motivation.