Pearson is seeking a Specialist, Customer Support to act as the senior Tier 2 expert behind a high-profile UK assessment programme. You will own the most complex escalations and guide Tier 2 colleagues, helping to strengthen quality and capability across the wider support team.
You will quality assure Tier 2 work, identify knowledge gaps, and work with other teams to improve service delivery. During peak periods, you’ll provide operational leadership across Tier 1 and Tier 2 on designated
#J-18808-Ljbffr
Senior Tier 2 Customer Support & Escalations Specialist in Manchester employer: Pearson
Pearson Edexcel is an excellent employer that values the expertise of its staff, offering a flexible ad-hoc role that allows for a balanced work-life dynamic. With a strong commitment to professional development, employees have access to resources and training that enhance their skills while contributing to the educational success of students in the North East. The supportive work culture fosters collaboration and innovation, making it a rewarding environment for those passionate about education.
