Pearson in Manchester is seeking a Specialist, Customer Support to act as a senior Tier 2 expert behind our UK assessment programme. You will own complex escalations, guide Tier 2 teammates, and help strengthen quality across the service.
The role involves quality assurance, identifying training gaps, and leading Tier 1 and Tier 2 during peak periods. It is a hybrid role with weekend support during peak delivery times.
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Senior Escalations Specialist - Customer Support Leader in Manchester employer: Pearson
Pearson Edexcel is an excellent employer that values the expertise of its staff, offering a flexible ad-hoc role that allows for a balanced work-life dynamic. With a strong commitment to professional development, employees have access to resources and training that enhance their skills while contributing to the educational success of students in the North East. The supportive work culture fosters collaboration and innovation, making it a rewarding environment for those passionate about education.
