Pearson in Manchester is seeking an Advanced Associate, Customer Support to act as the second-line expert behind the national assessment programme. You will own and resolve complex queries from schools and authorities, supporting frontline advisors and coordinating internal or external teams to reach resolution.
Based on a hybrid Manchester role, you will review Tier 1 interactions, calibrate quality, and contribute to training and process improvements.
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Senior Escalations Specialist - Customer Support in Manchester employer: Pearson
Pearson Edexcel is an excellent employer that values the expertise of its staff, offering a flexible ad-hoc role that allows for a balanced work-life dynamic. With a strong commitment to professional development, employees have access to resources and training that enhance their skills while contributing to the educational success of students in the North East. The supportive work culture fosters collaboration and innovation, making it a rewarding environment for those passionate about education.
