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For Companies At a Glance
- Tasks: Lead the assessment process and enhance customer experience in education.
- Company: A top educational organisation based in Manchester.
- Benefits: Hybrid working model and a competitive benefits package.
- Why this job: Make a difference in education while improving assessments and customer satisfaction.
- Qualifications: Experience in customer-facing roles and knowledge of the education sector.
- Other info: Join a dynamic team focused on continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
A leading educational organization in Manchester is seeking a Specialist, Assessment to oversee the management of the entire assessment process. This role requires a focus on customer experience and the implementation of continuous improvement in assessments. The ideal candidate will have experience in customer-facing roles and knowledge of the education sector. A hybrid working model is offered along with a competitive benefits package.
Assessment Quality & Customer Experience Lead in Manchester employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Quality & Customer Experience Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work in assessment roles. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your customer experience skills! During interviews, share specific examples of how you've improved customer satisfaction in previous roles. This will demonstrate your fit for the Assessment Quality & Customer Experience Lead position.
✨Tip Number 3
Research the organisation! Familiarise yourself with their assessment processes and customer feedback strategies. This knowledge will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows us that you're serious about joining our team and contributing to our mission in the education sector.
We think you need these skills to ace Assessment Quality & Customer Experience Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any relevant knowledge of the education sector. We want to see how your skills align with the Assessment Quality & Customer Experience Lead position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving assessments and enhancing customer experience. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to implement continuous improvement. We love seeing quantifiable results that show how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pearson
✨Know Your Assessment Processes
Make sure you understand the entire assessment process inside and out. Brush up on the latest trends in educational assessments and be ready to discuss how you can improve them. This shows your commitment to quality and customer experience.
✨Showcase Your Customer Experience Skills
Prepare examples from your previous roles where you enhanced customer experience. Think about specific situations where you resolved issues or implemented feedback. This will demonstrate your ability to put customers first, which is crucial for this role.
✨Research the Organisation
Dive deep into the organisation's mission, values, and recent initiatives. Understanding their approach to education and assessment will help you align your answers with their goals, making you a more attractive candidate.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their continuous improvement strategies or how they measure customer satisfaction. It shows you're genuinely interested and engaged in the role.
