At a Glance
- Tasks: Provide escalated support and resolve complex customer queries via phone and email.
- Company: Join Pearson, a leader in education and customer service.
- Benefits: Enjoy flexible workplace programs tailored to your needs.
- Other info: Collaborate with diverse teams in a supportive environment.
- Why this job: Make a real difference by helping customers navigate NHS processes.
- Qualifications: 2-3 years of customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is seeking a Specialist in Customer Services (Clinical UK) to provide escalated support, resolving complex customer queries by phone and email. You will work closely with customers to recommend optimal solutions and collaborate with various teams to ensure customer satisfaction.
The role requires:
- 2-3 years of customer service experience
- Strong communication skills
- Familiarity with NHS processes
Benefits include flexible workplace programs to meet diverse team needs.
Remote Clinical Customer Solutions Specialist - UK in London employer: Pearson
Pearson is an excellent employer that values its employees by offering flexible workplace programs tailored to meet diverse needs, fostering a supportive and inclusive work culture. With opportunities for professional growth and collaboration across teams, you will be empowered to make a meaningful impact in the clinical customer service sector while enjoying the benefits of working remotely in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Clinical Customer Solutions Specialist - UK in London
✨Tip Number 1
Make sure you know your stuff! Brush up on NHS processes and customer service best practices. This will help you answer questions confidently and show that you're the right fit for the role.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and concise is key. We recommend doing mock calls or writing sample emails to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Remote Clinical Customer Solutions Specialist - UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in clinical settings. We want to see how your skills align with the role, so don’t be shy about showcasing your familiarity with NHS processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Remember, we love seeing your personality come through!
Showcase Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Pearson
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in a clinical setting. Be ready to share specific examples of how you've resolved complex queries and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with NHS Processes
Since the role requires familiarity with NHS processes, do some research beforehand. Understand how the NHS operates and be prepared to discuss how you can navigate its systems to provide optimal solutions for customers.
✨Show Off Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication skills made a difference in resolving a customer issue.
✨Embrace Flexibility
With flexible workplace programs being a perk, be ready to discuss how you adapt to different working environments. Share examples of how you've successfully worked remotely or adjusted to meet diverse team needs in previous roles.
