Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage complex customer programs, ensuring timely and high-quality delivery.
- Company: Join a dynamic team in a leading Professional Services firm.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real impact by delivering innovative solutions to customers.
- Qualifications: Experience in managing complex programs and strong communication skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
The Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer‑facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi‑workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
Key Responsibilities
- Own end‑to‑end delivery plans for complex customer programs, from mobilisation through completion.
- Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
- Coordinate delivery across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.
- Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
- Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
- Track and report on delivery progress, risks, and outcomes.
- Apply program management expertise to continuously improve delivery practices and support peer learning.
Scope & Level Expectations
- Leads high‑complexity customer programs with significant delivery and customer impact.
- Operates with a high degree of autonomy within defined strategic and commercial boundaries.
- Decisions primarily affect customer delivery outcomes rather than enterprise‑wide strategy.
- Success is measured by on‑time delivery, quality, risk management, and customer confidence.
Experience & Skills
- Proven experience delivering complex, customer‑facing programs or engagements.
- Strong stakeholder management and communication skills.
- Excellent planning, coordination, and risk management capabilities.
- Ability to operate effectively in fast‑paced, ambiguous delivery environments.
Preferred
- Experience in Professional Services or technology‑enabled delivery.
- Program or project management certification.
Lead Specialist, Program Manager in London employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Specialist, Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and challenges, so you can show how your skills align with their needs. We want you to shine!
✨Tip Number 3
Practice your delivery! Mock interviews with friends or mentors can help you refine your answers and boost your confidence. Remember, clear communication is key in customer-facing roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Lead Specialist, Program Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in delivering complex, customer-facing programmes. We want to see how your skills align with the role of Lead Specialist, Program Manager.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, don’t forget to demonstrate your strong communication abilities. Use examples from your past experiences where you effectively communicated with cross-functional teams.
Highlight Your Planning Expertise: We’re looking for someone who can manage risks and coordinate delivery across teams. Be sure to include specific instances where you’ve successfully planned and executed multi-workstream projects.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Pearson
✨Know Your Program Management Inside Out
Make sure you brush up on your program management skills and methodologies. Be ready to discuss specific examples of complex customer programs you've delivered, focusing on how you managed risks and ensured stakeholder satisfaction.
✨Showcase Your Communication Skills
As a Lead Specialist, you'll need to communicate effectively with various teams and stakeholders. Prepare to demonstrate your communication style and provide examples of how you've successfully coordinated cross-functional teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to managing delivery outcomes. Think through potential challenges you might face and how you'd address them, especially in fast-paced or ambiguous environments.
✨Highlight Continuous Improvement Mindset
Be ready to discuss how you've applied lessons learned from previous projects to improve delivery practices. This shows that you're not just about getting the job done but also about enhancing processes for future success.