At a Glance
- Tasks: Welcome and assist candidates during exams while ensuring a secure testing environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60 per hour with flexible shifts and a supportive team.
- Other info: Gain valuable experience in a dynamic, diverse work environment.
- Why this job: Make a difference by helping others succeed in their certification journey.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 28000 - 29000 £ per year.
Overview
Pearson VUE has been a pioneer in the computer-based testing industry, delivering more than 15 million certification and licensure exams annually. We are the global leaders in developing and delivering high-stakes exams via a network of nearly 20,000 Test Centres in 180 countries, collaborating with a broad range of clients from technology firms to government and regulatory agencies. Pearson VUE is a business of Pearson, a leading learning company.
We are proud to offer an exceptional work environment and are hiring for a Test Centre Administrator to join our team in Lerwick, Shetland.
Your Opportunity
- This is a permanent position.
- Lerwick: 1 day (7 hrs) every 6 weeks. Mid Yell: 1 day (6 hrs) every 2 months, includes travel time.
- Pay rate: £13.60 per hour, paid at the end of every month.
When you join us as Test Centre Administrator, you will be part of our worldwide organization and work with colleagues who are passionate about helping customers during their learning and assessment journey. This role involves supporting test-taking candidates visiting Pearson VUE Test Centres to complete exams and ensuring secure exam delivery while providing exceptional customer service in a comfortable environment.
Your Responsibilities
- Welcome, greet and check-in customers and test-taking candidates.
- Comply with exams testing security and procedures and follow company policies with careful judgment.
- Verify customer/candidate identification documents and explain the exam testing process and rules.
- Proctor/invigilate candidates during their exam.
- Troubleshoot with internal departments (e.g., IT) to fix technical issues at the Test Centre.
- Perform housekeeping tasks as necessary (e.g., vacuuming floors and sanitizing keyboards/workstations).
This is an opportunity to gain experience working with diverse teams while ensuring a positive candidate experience. The ideal applicant is a true team player with availability to work a variety of shifts, including weekdays, weekends, and holidays. Test Centres are open early and late, requiring flexibility.
Our Successful Applicant
This role involves helping people during an important event while protecting Pearson VUE exams and processes. We are seeking a friendly and professional team player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) is an advantage.
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail and the ability to monitor for restricted behavior. You should be able to sit for long periods and escort candidates to and from exam rooms.
Our Recruitment Process
This is an essential role, so please apply now. Complete and submit your application on our Pearson Careers website. We review applications regularly, and interviews are scheduled promptly; please submit your application as soon as possible. Wishing you the very best of success with your application!
Who we are
At Pearson, our purpose is to help people realize the life they imagine through learning. We are the world's lifelong learning company. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are unable to access our career site due to disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Test Centre Administrator (Lerwick, Shetland UK) (24487) employer: Pearson
At Pearson VUE, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Test Centre Administrator in Lerwick, you will enjoy competitive pay, flexible working hours, and the opportunity to contribute to a meaningful mission of helping individuals succeed in their learning journeys. With a strong emphasis on professional development and teamwork, Pearson VUE is an excellent employer for those seeking a rewarding career in the testing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Lerwick, Shetland UK) (24487)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! If you're nervous about the interview, try doing some mock interviews with friends or family. Focus on common questions related to customer service and exam procedures, so you feel confident when it’s your turn to shine.
✨Tip Number 3
Show off your flexibility! Since the role requires working various shifts, be sure to highlight your availability during the interview. Mention any previous experience where you adapted to changing schedules or worked in different environments.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, so head over to the Pearson Careers site and submit your details. The sooner you apply, the sooner we can get you in for an interview!
We think you need these skills to ace Test Centre Administrator (Lerwick, Shetland UK) (24487)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Test Centre Administrator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills:Since this role is all about providing exceptional customer service, be sure to include examples of how you've successfully helped customers in the past. We love seeing candidates who are passionate about making a positive impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our Pearson Careers website! It’s the best way for us to receive your details and get you into the recruitment process quickly. We can’t wait to hear from you!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam processes and security protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with candidates, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to create a positive environment for test-takers.
✨Prepare for Technical Questions
Given the need to troubleshoot technical issues at the Test Centre, brush up on your IT skills, especially with Microsoft Office. Be ready to explain how you've handled technical problems in the past, as this will highlight your problem-solving abilities and adaptability.
✨Exude Professionalism and Flexibility
The ideal candidate is a team player who can work various shifts. During the interview, convey your flexibility and willingness to adapt to different schedules. Also, maintain a professional demeanor throughout the interview, as this reflects the qualities Pearson VUE values in their employees.
