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For Companies At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60 per hour with flexible part-time hours and a supportive team.
- Other info: Flexible shifts available; work in a friendly, diverse environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 13 - 13 £ per hour.
Our Organisation
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Cheltenham.
Your Opportunity
This position is permanent, part-time. The role will be for a minimum of 8.25 hours per week. The successful candidate will be working at the Leicester test centre. Saturday working is required. Shift patterns will vary from week to week. Pay rate will be £13.60 per hour.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Test Centre Administrator (Leicester, Leicestershire, UK) (24087) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator (Leicester, Leicestershire, UK) (24087)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and attention to detail, which are key for the Test Centre Administrator role.
✨Tip Number 3
Dress the part! Even though it’s a test centre, looking professional can make a great first impression. Choose smart-casual attire that reflects your personality while still being appropriate for the environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Test Centre Administrator (Leicester, Leicestershire, UK) (24087)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles or responsibilities that align with being a Test Centre Administrator, especially in customer service or exam environments.
Check Your Details: Before hitting that submit button, double-check all your information. Typos or missing details can make a big difference, so take a moment to ensure everything is accurate and complete.
Apply Through Our Website: We encourage you to apply directly on our Pearson Careers website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. This will demonstrate your ability to create a positive environment for test-takers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a candidate who is anxious or a technical issue during an exam. Think through potential scenarios and how you would respond calmly and professionally.
✨Highlight Your Flexibility and Team Spirit
Since the role requires working various shifts, emphasise your flexibility and willingness to adapt. Share examples of how you've worked well in a team setting, as collaboration is key in this position.