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- Tasks: Drive design and optimisation of quality processes using Lean and Six Sigma methodologies.
- Company: Join Pearson, a global leader in lifelong learning and education.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on educational quality and compliance while driving continuous improvement.
- Qualifications: Experience in process analysis and optimisation, preferably in regulated environments.
- Other info: Collaborative culture focused on integrity, respect, and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Process Analyst, Qualifications is responsible for driving the design, mapping, and optimization of end-to-end quality processes across Pearson's qualifications delivery. Leveraging Lean and Six Sigma methodologies, this role ensures that operational processes meet the highest standards of quality, compliance, and efficiency. The Process Analyst partners with Product, Assessment and Regulation Leads, as well as operational stakeholders, to embed continuous improvement and governance models aligned to the Pearson Qualifications Quality Framework and regulatory requirements.
Key Responsibilities
- Drive the design and optimization of end-to-end quality processes across the qualifications business using Lean and Six Sigma tools and techniques.
- Map priority processes, including RACIs, controls, and SLAs; identify and agree improvements aligned to the Pearson Qualifications Quality Framework, regulatory standards, and transformation goals.
- Define KPIs, continuous improvement, and governance models in collaboration with Pearson Qualifications Quality and Regulation Leads and operational stakeholders.
- Support the implementation of process improvements, ensuring effective change management and stakeholder engagement.
- Monitor process performance, analyze data, and report on key metrics to drive operational excellence.
- Maintain documentation and process maps to ensure transparency, compliance, and knowledge sharing.
Required Experience and Qualifications
- Proven experience in process analysis, design, and optimization within a regulated environment, ideally in qualifications or education.
- Advanced knowledge of Lean and Six Sigma methodologies; certification preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and drive actionable insights.
- Experience mapping processes, defining controls, SLAs, and RACIs.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively across functions and influence change.
- Familiarity with quality frameworks, regulatory standards, and continuous improvement models.
Key Performance Indicators (KPIs)
- Measurable improvements in process efficiency, accuracy, and effectiveness.
- Successful completion of process improvement projects, meeting agreed timelines, scope, and quality benchmarks.
- Increased process reliability and ongoing reduction in issues & incidents.
Behavioural Expressions/Expectations
- Demonstrates a proactive approach to process improvement and quality management.
- Collaborates effectively and communicates clearly with diverse stakeholders.
- Champions a culture of continuous improvement and operational excellence.
- Acts with integrity, professionalism, and respect for regulatory standards.
Skills & Competencies
- Attention to Detail
- Communication Skills
- Organisational Skills
- Problem Solving
- Lean Process Design
- Six Sigma
- Continuous Improvement Process
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
Lead Specialist, Process Engineering employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Specialist, Process Engineering
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Pearson. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or examples of your process improvements, bring them along to interviews. It’s all about demonstrating what you can do.
✨Tip Number 3
Prepare for those tricky questions! Brush up on Lean and Six Sigma methodologies, and be ready to discuss how you've applied them in real-world scenarios. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Lead Specialist, Process Engineering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Process Analyst role. Highlight your experience with Lean and Six Sigma methodologies, and how you've driven process improvements in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to include examples of how you've interpreted complex data in the past. We love seeing candidates who can turn numbers into actionable insights, so don’t hold back on sharing your successes!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and structure your documents well. We appreciate candidates who can convey their thoughts clearly, as it shows you’ll do the same with our stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about us and what we stand for at Pearson!
How to prepare for a job interview at Pearson
✨Know Your Lean and Six Sigma Stuff
Make sure you brush up on your Lean and Six Sigma methodologies before the interview. Be ready to discuss how you've applied these tools in past roles, especially in process analysis and optimisation. Having specific examples will show that you not only understand the theory but can also put it into practice.
✨Map Out Your Success Stories
Prepare to talk about your experience with mapping processes, defining controls, and setting SLAs. Think of a couple of key projects where you made measurable improvements in efficiency or quality. This will demonstrate your analytical skills and problem-solving abilities, which are crucial for the role.
✨Engage with Stakeholders
Since this role involves collaboration with various stakeholders, be ready to share how you've successfully engaged with different teams in the past. Highlight your communication skills and any strategies you've used to influence change and drive continuous improvement.
✨Show Your Passion for Quality
Express your enthusiasm for quality management and continuous improvement during the interview. Talk about how you stay updated on regulatory standards and quality frameworks. This will help convey that you're not just looking for a job, but that you're genuinely invested in making a positive impact in the qualifications space.
