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- Tasks: Support the Investigations team with admin tasks, case logging, and stakeholder communication.
- Company: Join Pearson, a leading education company dedicated to helping learners succeed.
- Benefits: Enjoy 25 days holiday, flexible work options, and a generous pension scheme.
- Why this job: Be part of a dynamic team making a real impact in the education sector.
- Qualifications: Experience in admin roles, strong communication skills, and ability to manage multiple tasks.
- Other info: This is a hybrid role with occasional travel to local offices.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Head of Investigations, the Investigations Team Administrator plays a vital role in supporting the Investigations team’s daily operations. This involves managing various administrative and coordination tasks to ensure investigations are conducted efficiently and effectively.
Key Responsibilities:
- Reviewing and logging new cases on Pearson systems and assigning them to relevant case officers for investigation.
- Drafting and sending email/letter correspondence to informants (‘whistle-blowers’), those accused of malpractice, centres, regulators, funding agencies, and other internal and external stakeholders as appropriate.
- Maintaining records and providing internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
- Maintaining records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc.) and providing regular reports to internal stakeholders.
- Liaising with the pool of panel members to schedule external Malpractice Committees to determine the outcome of our most serious cases.
- Working with the responsible investigator to compile evidence packs for investigations referred to Malpractice Committee for final determination, ensuring compliance with the Data Protection Act and Information Security requirements.
- Assisting the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.
- Providing administrative support to the Investigations team to help ensure investigations are conducted in a timely, effective, and compliant manner.
- Assisting the Head of Investigations and other stakeholders in monitoring the conduct of investigations.
- Producing accurate, comprehensive data and information to stakeholders.
- Communicating with internal and external stakeholders in a professional and accurate manner while providing great customer service.
- Assisting other teams in the Business Improvement and Regulation (BIR) division as necessary.
What We Are Looking For:
- Proven experience in an administrative role.
- Demonstrated ability to compile evidence packs and legal bundles.
- Proficient in researching and analysing data to derive informed conclusions.
- Strong organizational skills, with the ability to manage multiple high-priority tasks efficiently.
- Skilled in verbal and written communication with diverse external customers and stakeholders, including handling complex or sensitive matters.
- Capable of delivering quality results under tight deadlines.
- Familiarity with the education sector and its processes would be desirable but not essential.
Your Reward & Benefits:
- Starting holiday of 25 days plus UK public holidays, earning 1 additional day’s holiday per year worked.
- A generous pension scheme where we match and double what you contribute.
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Healthcare and dental plans, and an employee well-being assistance program for you and your family.
- Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.
Investigations Team Administrator employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Team Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Investigations Team Administrator role. Understanding tasks like logging cases and preparing evidence packs will help you speak confidently about how your skills align with these duties during any discussions.
✨Tip Number 2
Network with current or former employees at Pearson, especially those in administrative roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the team.
✨Tip Number 3
Brush up on your organisational skills by practising how to manage multiple tasks efficiently. You might want to create a mock schedule that includes prioritising tasks similar to those listed in the job description, as this will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with data management and communication. Since the role involves liaising with various stakeholders, think of examples where you've successfully handled sensitive information or complex communications in previous positions.
We think you need these skills to ace Investigations Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the responsibilities of the Investigations Team Administrator role. Emphasise your organisational skills, ability to manage multiple tasks, and any experience in compiling evidence packs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background makes you a great fit. Mention specific examples of your previous work that demonstrate your ability to handle sensitive matters and communicate effectively with diverse stakeholders.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as data analysis, communication, and time management. Use bullet points to make these skills stand out and provide brief examples of how you've successfully applied them in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Investigations Team Administrator position.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Investigations Team Administrator. Be prepared to discuss how your previous experience aligns with tasks like logging cases, maintaining correspondence, and preparing evidence packs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, come prepared with examples of how you've successfully managed multiple tasks or projects in the past. Highlight any tools or methods you use to stay organised and efficient.
✨Communicate Professionally
As you'll be liaising with various stakeholders, practice your verbal and written communication skills. Be ready to demonstrate how you handle complex or sensitive matters, as well as your ability to provide excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to compile evidence or manage tight deadlines, and be ready to explain your thought process and actions.
