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- Tasks: Support the Investigations team with logging cases, tracking performance, and administrative tasks.
- Company: Join Pearson, a global leader in lifelong learning dedicated to helping people achieve their dreams.
- Benefits: Enjoy flexible working options, competitive pay, and a range of employee perks tailored for you.
- Why this job: Be part of a mission-driven company that values learning and personal growth while making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role offers a hybrid work environment, blending remote and in-office opportunities.
Role
Reporting to the Head of Investigations, the Investigations Case Support Officer is responsible for supporting the Investigations team’s day to day work across a wide range of activities. These include logging new investigations; tracking and reporting on team performance against OKRs; corresponding with those accused of malpractice and centres regarding a malpractice investigation; scheduling Malpractice Committees; compiling, checking and issuing evidence packs; tracking and reporting on team expenses; raising purchase orders and resolving invoice payment issues; arranging internal meetings; call handling; monitoring and reporting on external deadlines; and providing general administrative support.
Key Accountabilities
- Correspondence
Draft and send email/letter correspondence to informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
- Call handling
Support the Investigations team by receiving and making telephone calls with informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
- Investigation evidence packs
Work with the responsible investigator to compile evidence packs for investigations which are referred to Malpractice Committee for a final determination. The packs must be redacted in accordance with the Data Protection Act and Information Security requirements and then sent to affected parties with accompanying correspondence.
- Arrange meetings
Assist the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.
- Monitoring & reporting on departmental spend against budget
Maintain records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc) and provide regular reports to internal stakeholders.
- Monitoring & reporting on departmental OKRs
Maintain records and provide internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
- Data returns and data analysis
Data and information relating to Investigations is frequently requested by internal and external stakeholders. All such requests need to be logged, approved and then delivered. Data and information often needs to be analysed and clarified before release.
- Case logging and assignment
All new cases need to be reviewed and then logged on Pearson systems before being allocated to the relevant case officer for investigation.
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Provide administrative support to the Investigations team & Head of Investigations
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Provide support to other divisional teams and staff as required
Key Role-Specific Deliverables
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Provide administrative support to the Investigations team to help the ensure investigations are conducted in a timely, effective and compliant manner
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Assist the Head of Investigations and other stakeholders in monitoring the conduct of investigations
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Produce accurate, comprehensive data and information to stakeholders in a timely fashion
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Communicate with internal and external stakeholders in a professional and accurate manner while providing great customer service
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Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary
Your rewards & benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
Please see our attractive UK benefits here: Pearson Jobs – Benefits
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Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world\’s lifelong learning company. For us, learning isn\’t just what we do. It\’s who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Operations
Job Family: GO_TO_MARKET
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 20629
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Investigations Case Support Officer employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Case Support Officer
✨Tip Number 1
Familiarise yourself with the Data Protection Act and Information Security requirements. Understanding these regulations will not only help you in compiling evidence packs but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling calls and correspondence. Being able to convey information clearly and professionally is crucial for this role, so practice articulating your thoughts effectively.
✨Tip Number 3
Get comfortable with data analysis and reporting tools. Since you'll be tracking performance against OKRs and managing departmental spend, showcasing your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the investigations field. Engaging with current employees or attending relevant events can provide insights into the team dynamics and expectations, which can be beneficial during your application process.
We think you need these skills to ace Investigations Case Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Investigations Case Support Officer. Understand the key responsibilities and accountabilities, as this will help you tailor your application to highlight relevant skills and experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your administrative support experience, communication skills, and any relevant data handling or reporting abilities that would be beneficial in this position.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the Investigations Case Support Officer role. Use specific examples from your past experiences to demonstrate your ability to handle correspondence, manage data, and support investigations effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Investigations Case Support Officer. Familiarise yourself with tasks like logging investigations, tracking performance, and compiling evidence packs. This will help you demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Prepare examples from your past experiences where you've successfully managed similar tasks or challenges, especially in administrative roles.
✨Showcase Your Communication Skills
Since the role involves a lot of correspondence and call handling, be ready to showcase your communication skills. Practice articulating your thoughts clearly and professionally, as this will be crucial when interacting with various stakeholders.
✨Familiarise Yourself with Data Protection
Given the importance of data protection in this role, brush up on the Data Protection Act and how it applies to handling sensitive information. Being knowledgeable about these regulations will show your commitment to compliance and security.