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- Tasks: Support schools with consultative selling and exceptional customer service.
- Company: Join Pearson, a leader in education technology and customer success.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for growth.
- Other info: Dynamic role with a focus on achieving revenue and retention targets.
- Why this job: Make a difference in education while building strong customer relationships.
- Qualifications: Level 2 in Maths and English; customer service or sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is looking for an Advanced Associate, Customer Success to support the Sales team in achieving revenue and retention targets. This predominantly home-based role involves collaborating with schools, providing consultative selling and customer support, and managing customer relationships to exceed expectations.
Essential qualifications include Level 2 qualifications in Maths and English, while a background in customer service or sales is desired. The position promotes a hybrid working model, enabling flexibility to engage effectively with customers.
Hybrid Customer Success Associate – Education & Schools employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Associate – Education & Schools
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work at Pearson or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching common customer success scenarios. Think about how you would handle different situations with schools and be ready to share your ideas. We want to see your consultative selling skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about managing relationships, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hybrid Customer Success Associate – Education & Schools
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or sales. We want to see how you've exceeded expectations in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how your skills align with our goals at StudySmarter. Keep it engaging and personal.
Showcase Your Qualifications: Don’t forget to mention your Level 2 qualifications in Maths and English. We value these qualifications highly, so make sure they stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Basics
Brush up on the fundamentals of customer success, especially in the education sector. Understand how consultative selling works and be ready to discuss how you can help schools achieve their goals.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration and relationship management, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past.
✨Demonstrate Flexibility and Adaptability
With a hybrid working model, it's crucial to show that you can adapt to different situations. Share experiences where you've successfully navigated changes or challenges in a work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about Pearson's approach to customer success and how they support their teams. This shows your genuine interest in the role and the company.