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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60 per hour with flexible shifts and a supportive team.
- Other info: Dynamic role with opportunities for growth in a diverse environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 28000 - 30000 £ per year.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Horley.
Your Opportunity
This is a limited term position for 6 months. You will be required to work a minimum of 12 hours per week. The test centre is open 7.30-19.15 on a Monday/Wednesday/Thursday, 7.30-16.15 Tuesday and 7.30-12.15 on Saturday mornings. Shifts vary between 4 hours for lunch cover, split shifts on the longer days between 6-11.25 hrs according to requirements. Rosters are provided a minimum of 14 in advance and we are unable to offer set days. More hours may be available during busy periods. The pay rate is £13.60 hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application!
Locations
Administrator in Horley, Surrey employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Horley, Surrey
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills and how they align with the role of a Test Centre Administrator.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator in Horley, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight any relevant experience, especially in customer service or administrative tasks, and don’t forget to mention your flexibility with shifts!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Attention to Detail: Since this role involves monitoring candidates and ensuring exam security, be sure to highlight your attention to detail in your application. Mention any past experiences where this skill was key!
Apply Through Our Website: Don’t forget to apply directly through our Pearson Careers website! It’s the best way to ensure your application gets seen by us quickly. We can’t wait to hear from you!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the computer-based testing industry and their commitment to customer service. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to create a positive environment for test-takers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a candidate who is anxious or troubleshooting technical issues. Think through potential scenarios and how you would respond, focusing on maintaining a calm and professional demeanour.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to the needs of the Test Centre. This will reassure the interviewers that you can meet the demands of the job.