At a Glance
- Tasks: Support test-takers and ensure a smooth exam experience.
- Company: Join Pearson VUE, a globally recognised employer.
- Benefits: Earn £13.60 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: GCSEs in English and Maths; strong attention to detail required.
The predicted salary is between 13.6 - 13.6 £ per hour.
Join Pearson VUE in Haverfordwest as a Test Centre Administrator. The role focuses on supporting test‑taking candidates, ensuring exam security, and delivering an excellent customer experience.
Work Details
- Hours: 4.75 hours per week (part‑time)
- Pay: £13.60 per hour, paid monthly
- Schedule: Flexible – Monday to Sunday, including evenings and weekends
- Location: On‑site Test Centre, Haverfordwest
Responsibilities
- Welcome, greet, and check‑in customers/test‑taking candidates.
- Comply with all exam testing security procedures and company policies.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they complete their exam/test.
- Troubleshoot technical issues in collaboration with the IT department.
- Perform housekeeping duties such as vacuuming floors and sanitising keyboards/workstations.
Qualifications
- Ability to work a variety of shifts, including early mornings, late evenings, weekends, and holidays.
- Strong attention to detail, monitoring for restricted behaviour and noticing details from a distance.
- Good organisational and communication skills; a friendly and professional demeanor.
- Qualifying school GCSEs in English and Maths.
- Proficiency with Microsoft Office (Word, Excel, Outlook) is an advantage.
- Driver’s licence not required, but beneficial.
Benefits
- Opportunity to work with a global, best‑employer recognised organisation.
- Supportive, team‑driven environment.
Test Centre Administrator (Haverfordwest, Dyfed, UK) (24879) employer: Pearson
Join Pearson VUE in Haverfordwest as a Test Centre Administrator and experience the benefits of working for a globally recognised employer that values its staff. With a supportive, team-driven environment and flexible part-time hours, this role offers a unique opportunity for personal growth while ensuring a positive experience for test-takers. Enjoy the satisfaction of contributing to a secure and efficient testing process in a welcoming on-site location.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Haverfordwest, Dyfed, UK) (24879)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pearson and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pearson and let us see your personality shine through!
We think you need these skills to ace Test Centre Administrator (Haverfordwest, Dyfed, UK) (24879)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pearson.
Get Familiar with Our Brand:Before applying, take some time to learn about Pearson and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pearson
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pearson.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pearson will surely appreciate.
