At a Glance
- Tasks: Administer tests, provide customer service, and ensure compliance at our Hastings test centre.
- Company: Join Pearson VUE, a global leader in computer-based testing and a top employer.
- Benefits: Enjoy competitive pay, excellent pension, healthcare plans, and discounts on gym memberships.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
- Why this job: Be part of a supportive team and make a difference in candidates' testing experiences.
- Qualifications: Friendly, punctual, and flexible individuals with computer skills preferred.
The predicted salary is between 13.6 - 13.6 £ per hour.
Our Organisation
Pearson VUE is a business of Pearson, the world's leading learning company. Pearson VUE provides computer-based testing for information technology, academic, government and professional testing programmes around the world. We deliver more than 15 million exams annually and we are the global leader in developing and delivering high-stakes exams across our network of nearly 20,000 test centres in 180 countries.
Your Opportunity
The pay rate is £13.60 per hour, paid to you at the end of every month. Minimum contracted hours are 8.25 hours per week.
The test centre opens:
- Mondays 07:30-16:15
- Tuesdays 07:30-19:15
- Wednesdays 07:30-12:15
- Alternate Saturdays 07:30-12:15
Working hours will be rotated throughout the Team. Flexibility is essential, as the Test Centre also opens on an ad-hoc basis to cover testing events and to meet capacity of testing requests. Additional days/hours may be required when the Test Centre opens to meet the needs of the business. Cover may also need to be provided for other local centres as required. During peak periods and to provide Staff Annual Leave cover, you will be required to work extra days as and when required.
We are looking for a flexible individual who can provide additional cover at short notice to support periods of sickness absence, annual leave, and other operational requirements. Successful candidates will be expected to be available to work Mondays, Tuesdays, Wednesdays and alternate Saturdays, in line with the centre's operating schedule. Reliable and punctual attendance is essential.
Key Responsibilities
- Providing excellent customer service at all times
- Processing candidates’ sign-in and explaining the test process to them
- Administering and invigilating tests
- Ensuring all compliance standards relating to the test centre operation and security protocols are adhered to
- General Housekeeping
Our Successful Applicant
- Will be a friendly and professional team player with excellent timekeeping
- Experience in using computers preferred including Microsoft Office (Word, Excel and Outlook)
- Flexible, will be able to work different days and times
- Willing to travel to other test centres to provide support
Your Benefits & Reward
We offer a wide range of benefits which include:
- Excellent Pension scheme
- Shares and stock purchase options
- Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family
- Cycle to work programme, gym membership concessions in selected office locations, along with retail and leisure discounts
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Test Centre Administrator (Hastings, UK) (26050) employer: Pearson
Pearson Edexcel is an excellent employer that values the expertise of its staff, offering a flexible ad-hoc role that allows for a balanced work-life dynamic. With a strong commitment to professional development, employees have access to resources and training that enhance their skills while contributing to the educational success of students in the North East. The supportive work culture fosters collaboration and innovation, making it a rewarding environment for those passionate about education.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Hastings, UK) (26050)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pearson and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pearson and let us see your personality shine through!
We think you need these skills to ace Test Centre Administrator (Hastings, UK) (26050)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pearson.
Get Familiar with Our Brand:Before applying, take some time to learn about Pearson and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pearson
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pearson.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pearson will surely appreciate.
