At a Glance
- Tasks: Welcome and assist candidates, ensuring a secure and friendly testing environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a diverse team.
- Benefits: Earn £13.60 per hour, with mileage expenses covered and flexible part-time hours.
- Other info: Flexible shifts available; gain valuable experience in a collaborative environment.
- Why this job: Make a difference by supporting candidates during their important exam moments.
- Qualifications: School qualifications in English and Maths; Microsoft Office experience is a plus.
The predicted salary is between 28000 - 30000 € per year.
Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Exeter.
Your Opportunity
This is a permanent, part-time position. In addition to shifts allocated to admitting and assisting candidates in the Test Centres, the role will also include collecting testing equipment from the Exeter Test Centre in the morning and taking it to Axminster before testing begins, and then returning it to Exeter at the end of the day. Access to the use of a car (mileage expenses paid) would therefore be required for the successful applicant. Saturday working will be required on a rota basis. The pay rate is £13.60 hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitising keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Test Centre Administrator (Exeter, Devon UK) (24067) employer: Pearson
At Pearson VUE, we pride ourselves on being a leading employer in the testing industry, offering a supportive and inclusive work environment in Exeter. Our commitment to employee growth is evident through our recognition as one of The Forbes Best Employers and our focus on diversity, ensuring that every team member feels valued and empowered. Join us to be part of a dedicated team that plays a crucial role in shaping the future of assessment while enjoying competitive pay and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Exeter, Devon UK) (24067)
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and exam administration. Think about scenarios where you've demonstrated attention to detail or handled difficult situations, as these will come in handy.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set a positive tone for the interview.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Test Centre Administrator (Exeter, Devon UK) (24067)
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles or responsibilities that align with the Test Centre Administrator position – it’ll help us see why you’re a great fit!
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your qualifications, so take the time to ensure everything is polished and professional.
Apply Through Our Website:We encourage you to apply directly on our Pearson Careers website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with candidates, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to create a positive environment for test-takers.
✨Highlight Your Flexibility
The job requires working various shifts, including weekends. Be ready to talk about your availability and willingness to adapt to different schedules. Mention any past experiences where you successfully managed flexible work hours, as this will reassure them of your commitment.
✨Prepare for Technical Questions
As you'll need to troubleshoot technical issues, brush up on basic IT knowledge and your experience with Microsoft Office. Be ready to explain how you've handled tech problems in the past, as this will show your problem-solving skills and readiness for the role.
