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- Tasks: Support the administration and delivery of end-point assessments and BTEC qualifications.
- Company: Join Pearson, a leader in transforming education and enabling lifelong learning.
- Benefits: Enjoy remote work flexibility and a supportive environment for personal growth.
- Why this job: Make a real impact on learner outcomes while working with a dynamic team.
- Qualifications: Previous admin experience and strong skills in data management are essential.
- Other info: This is a permanent, full-time role based in the UK.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the EPA & Specialist Administrator role at Pearson.
Contract Type: Permanent / Full-time
Play a vital role in shaping learner outcomes at Pearson! At Pearson, we’re committed to enabling lifelong learning and helping people reach their full potential. As we continue to deliver high-quality end-point assessments (EPA) and BTEC Specialist qualifications, we are looking for an organised, proactive, and detail-focused EPA and BTEC Specialist Administrator to join our team.
In this role, you will support the effective administration, scheduling, and delivery of EPAs and specialist assessments. Working closely with the Operations Lead and wider teams, you’ll ensure high standards of accuracy, process efficiency, and data management—contributing directly to an exceptional learner and customer experience.
What You’ll Be Doing:
- Responding to queries from centres, employers, and internal teams regarding EPA delivery
- Coordinating paper-based EPA activities including test bookings and results processing
- Supporting test content reviews and administration tasks across multiple platforms
- Managing data input, uploads, and updates using tools like Excel, OneCRM, ACE360, and Tableau
- Tracking delivery schedules and maintaining up-to-date records across systems
- Reporting on key metrics and maintaining SLAs across all aspects of EPA services
- Supporting assessor recruitment, training, standardisation events, and CPD activities
- Identifying opportunities to improve systems and processes across the team
- Flagging risks and ensuring compliance with internal policies and external regulatory standards
Essential Experience:
- Previous experience as a senior or experienced administrator within a complex organisation
- Strong background in business support and customer service
- High level of competence using databases and tools such as Excel and CRM systems
- Proven ability to manage and prioritise workloads independently
- A track record of improving administrative efficiency and data processes
Essential Skills:
- Excellent communication, organisation, and planning skills
- High attention to detail and accuracy in data entry and reporting
- Comfortable working with numerical data and reporting metrics
- Ability to build professional relationships across a range of stakeholders
- Adaptable, proactive, and committed to continuous learning
Why Pearson?
Join a company that’s transforming how the world learns. At Pearson, we value inclusion, innovation, and the power of learning to change lives. You’ll work alongside dedicated professionals in a dynamic, supportive environment that encourages your personal and professional growth.
Ready to join us? Apply now to support the future of education with Pearson.
EPA & Specialist Administrator employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPA & Specialist Administrator
✨Tip Number 1
Familiarise yourself with Pearson's mission and values. Understanding their commitment to lifelong learning and high-quality assessments will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience with data management tools like Excel and CRM systems. Be prepared to discuss specific examples of how you've improved administrative efficiency in previous roles, as this is a key aspect of the EPA & Specialist Administrator position.
✨Tip Number 3
Prepare to demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Consider sharing a scenario where you successfully coordinated a complex project or handled a challenging workload.
✨Tip Number 4
Network with current or former employees of Pearson on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace EPA & Specialist Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an administrator, particularly in complex organisations. Emphasise your skills in business support, customer service, and data management, as these are crucial for the EPA & Specialist Administrator role.
Craft a Strong Cover Letter: In your cover letter, express your passion for education and lifelong learning. Mention specific examples of how you've improved administrative efficiency and data processes in previous roles, aligning with Pearson's commitment to high-quality assessments.
Highlight Relevant Skills: Clearly outline your communication, organisation, and planning skills in your application. Provide examples of how you've successfully managed workloads independently and built professional relationships with stakeholders.
Showcase Your Attention to Detail: Since the role requires high accuracy in data entry and reporting, include examples that demonstrate your attention to detail. This could be through past projects or tasks where precision was key to success.
How to prepare for a job interview at Pearson
✨Showcase Your Organisational Skills
As an EPA & Specialist Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully organised schedules or handled complex administrative tasks.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when dealing with data entry and reporting. Be ready to discuss how you've ensured high standards of accuracy in your previous roles, perhaps by implementing checks or processes that improved data integrity.
✨Demonstrate Your Customer Service Experience
Since the role involves responding to queries from various stakeholders, it's important to showcase your customer service skills. Prepare to share specific instances where you effectively resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Relevant Tools
The job requires proficiency in tools like Excel and CRM systems. Brush up on these tools before the interview and be prepared to discuss how you've used them in your previous roles to manage data and improve processes.