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- Tasks: Lead delivery of customer solutions and manage contracts for enterprise clients.
- Company: Join Pearson, a global leader in lifelong learning and education.
- Benefits: Enjoy hybrid work options and opportunities for personal growth.
- Why this job: Be part of a new team driving impactful solutions for major clients.
- Qualifications: Experience in delivery management and strong communication skills required.
- Other info: This role offers a chance to shape the future of enterprise delivery.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Enterprise Delivery Partner role at Pearson
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Join to apply for the Enterprise Delivery Partner role at Pearson
Driving the successful delivery and of Skilling Solutions for Enterprise Customers
We are establishing a new Enterprise Delivery function with accountability to drive measurable enterprise value by delivering integrated customer solutions that accelerate time to value, enhance product adoption, and enable growth through coordinated cross-functional execution and support.
Delivery Partners will lead on all activities to guarantee successful delivery and realization of value for our hyperscaler customers and strategic accounts. Each Delivery Partner will own at least one customer portfolio, to manage all contracted obligations across active contracts from onboarding, implementation and execution to ongoing customer value and support. They will work closely with Enterprise Client Partners (sales), in addition to working directly with the customer to cultivate and maintain strong, trust-based relationships that support growth and expansion of the account. They will also be required to build virtual delivery teams across Pearson, working across organizational lines and collaborating with teams.
This is a rare opportunity to be involved in the early phases of a new team to support its creation.
About The Role
Key Responsibilities:
Delivery planning : Contribute to customer solutions and Statements of Works to ensure feasible delivery and maximum value to customers; signing off delivery plans (timeline, resourcing and cost estimations) together with customer dependencies, delivery governance and acceptance processes.
Customer Delivery: Manage and govern all active contracts across the customer’s Enterprise portfolio (execution and implementation of programs of work, adoption and usage of the solutions, support and running of solutions), with a 360degree view of all progress, risks and escalations.
Growth and Opportunity development : Identify, cultivate, and drive business development opportunities with customers by leveraging deep understanding of their strategic goals and operational challenges. Act as a trusted advisor to uncover cross-selling and upselling opportunities while ensuring delivery excellence positions Pearson as a long-term strategic partner
360 o Delivery insights : Turn 360 o customer intelligence and insights from their active portfolio, into suggestions for new product enhancements, customer sales opportunities and operational efficiencies for incremental delivery value and revenue growth. Stakeholder Management: Build strong working relationships with customers, internal teams, and external partners to facilitate smooth delivery of customer solutions and provide a seamless and effortless customer experience throughout on-going customer success and support.
Governance and Quality Management: Establish and enforce governance forums and quality controls to guide the testing, validation, and acceptance processes of enterprise solutions and deliverables, ensuring they meet specified standards and stakeholder expectations.
Contract Compliance: Ensure all activities adhere to contractual agreements, scope, and specified deliverables; evaluate, document, and gain agreement to all scope changes with commercial impact.
Resource Management: Build integrated delivery teams essential for the customer solutions, made up of pan-Pearson, third party, and customer resources; managing utilization and utilization to resource agreements.
Performance Tracking: Establish and track project metrics including commercials and profitability, to report progress, risks, and issues to senior management, both internally and with customers.
Continuous Improvement: Identify opportunities for process improvements to enhance delivery efficiency and customer experience.
Qualifications & Skills
- Proven experience in delivery management, preferably in consulting, with direct relationships with customer executives.
- Experience in business development and growing customer accounts
- Proven commercial and delivery experience in executing large-scale and complex customer delivery of multi-million-dollar contracts.
- Extensive transformation and change management experience to support customers, and internal teams, in new ways of working and adoption of solutions to achieve benefits.
- Extensive experience of building delivery business cases and statements of work.
- Ability to quickly learn solutions and products involved in customer deliveries.
- Proven team leadership of virtual global teams, inspiring and motivating teams to the customer goals, and mentoring team members where required.
- Extensive contractual and commercial experience, managing customer contracts as a P&L.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to manage multiple priorities and deliver under tight deadlines.
- Adaptive resource management experience to fulfil the needs of the customer programs.
- Proficiency with program management tools and software, and industry best practices.
- Certification such as PMP, Prince2, or similar is preferred.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world\’s lifelong learning company. For us, learning isn\’t just what we do. It\’s who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Program Management
Job Family: ENTERPRISE
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 20480
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Education Administration Programs and E-Learning Providers
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Enterprise Delivery Partner employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Delivery Partner
✨Tip Number 1
Familiarise yourself with Pearson's Skilling Solutions and their impact on enterprise customers. Understanding the specific needs and challenges of these clients will help you demonstrate your ability to drive value in your conversations.
✨Tip Number 2
Network with current or former employees at Pearson, especially those in delivery management roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with managing large-scale projects and customer relationships. Be ready to share specific examples that highlight your ability to deliver results and foster trust-based partnerships.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by discussing how you've navigated complex delivery challenges in the past. This will demonstrate your readiness for the dynamic environment at Pearson.
We think you need these skills to ace Enterprise Delivery Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivery management, consulting, and business development. Use specific examples that demonstrate your ability to manage complex customer deliveries and build strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Enterprise Delivery Partner role at Pearson. Discuss how your skills align with their key responsibilities, such as managing customer portfolios and driving business development opportunities.
Showcase Relevant Skills: Emphasise your experience with program management tools, stakeholder management, and resource management. Mention any certifications like PMP or Prince2 that are relevant to the role.
Highlight Continuous Improvement: Discuss any past experiences where you identified opportunities for process improvements that enhanced delivery efficiency. This will show Pearson that you are proactive and focused on delivering value.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Enterprise Delivery Partner role. Familiarise yourself with delivery planning, customer management, and stakeholder engagement as these are key aspects of the job.
✨Showcase Your Experience
Prepare to discuss your previous experience in delivery management and business development. Highlight specific examples where you've successfully managed large-scale projects or cultivated customer relationships that led to growth.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've identified and resolved challenges in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think critically under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about Pearson's approach to enterprise solutions and customer success. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
