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- Tasks: Support online exams by providing top-notch customer service and ensuring security compliance.
- Company: Join Pearson VUE, a leader in secure exam delivery.
- Benefits: Earn £13.37 per hour with flexible part-time shifts.
- Why this job: Be part of a dynamic team that helps candidates succeed in their exams.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
- Other info: Enjoy a quiet work environment with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Join Pearson VUE to support the secure delivery of online exams at our Test Centres. In this role you will provide exceptional customer service to exam candidates while ensuring compliance with all security protocols.
Responsibilities:
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all test‑security procedures and company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam‑testing process and rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot technical issues in the Test Centre in collaboration with the IT department.
- Perform housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
Qualifications:
- School qualifications in English and Maths.
- Experience with Microsoft Office (Word, Excel, Outlook) is an advantage.
- Flexible to work a variety of shifts, Monday through Sunday, including early mornings, late nights, and weekends.
- Excellent attention to detail, ability to monitor for restricted behaviour, and comfort working in a quiet testing environment.
Compensation and Schedule:
- Pay rate: £13.37 per hour, paid monthly.
- Shift options: AM 7:30‑14:00, PM 13:45‑20:15, Lunch 9:00‑17:00, Saturday 7:30‑12:15.
Workplace & Schedule:
- Schedule: PART_TIME
- Workplace Type: On-site
Test Centre Administrator - Oxfordshire, UK in England employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Oxfordshire, UK in England
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and exam procedures. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows that you take the role seriously and are ready to represent Pearson VUE well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your appreciation for the opportunity.
We think you need these skills to ace Test Centre Administrator - Oxfordshire, UK in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Test Centre Administrator role. We want to see how your background aligns with providing exceptional customer service and ensuring compliance with security protocols.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your attention to detail will help in monitoring candidates during exams. We love seeing genuine enthusiasm!
Showcase Your Tech Skills: Since you'll be troubleshooting technical issues, mention any experience you have with IT or using Microsoft Office. We appreciate candidates who can demonstrate their comfort with technology, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as a Test Centre Administrator!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process and security protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with candidates, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to handle the responsibilities of the job.
✨Prepare for Technical Questions
As you'll need to troubleshoot technical issues, brush up on basic IT knowledge and be ready to discuss your experience with Microsoft Office. You might be asked how you would handle a specific technical problem, so think through potential scenarios beforehand.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Be ready to provide examples from your past experiences where your attention to detail made a difference. Whether it’s checking IDs or ensuring compliance with procedures, showing that you can maintain high standards will set you apart.
