Pearson is seeking a Customer Service Operations Support Administrator to join our global team. You will handle customer inquiries via multiple channels, diagnose issues, and collaborate with internal departments to deliver positive outcomes for customers taking Pearson assessments.
The role involves escalation management, supporting service levels, and contributing to process improvements across functional teams in a hybrid work environment.
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Customer Service Ops Specialist - Level 2 Escalations employer: Pearson
Pearson Edexcel is an excellent employer that values the expertise of its staff, offering a flexible ad-hoc role that allows for a balanced work-life dynamic. With a strong commitment to professional development, employees have access to resources and training that enhance their skills while contributing to the educational success of students in the North East. The supportive work culture fosters collaboration and innovation, making it a rewarding environment for those passionate about education.
