Content Production Manager

About the job

Pearson has a number of opportunities in our Content Production Team for Content Production Managers. You will be responsible for leading the end-to-end processes of a specified set of secure assessment related content for Pearson Qualifications. This content can include: question papers, mark schemes, pre-release materials, onscreen tests, sample assessment materials and exemplar materials.

You will be accountable for producing error-free assessment content delivered to deadlines and meeting defined quality criteria which is compliant with the OfQual Code of Practice and equivalent standards.

Key Accountabilities:

• Content Production: Lead and facilitate the completion of all tasks related to the production of assessment content, from commissioning and contracting Assessment Associates through to ensuring the delivery of content to centres.

• Quality Management: Understand and operate within the agreed assessment content production Quality Plan, ensuring that everyone involved in the production process follows procedures and records are maintained. Facilitate and support successful Question Paper Evaluation Committee (QPEC) or Review meetings.

• Project Management: Regularly review the status of content production, raise risks, and update your line manager and partners on progress. Implement necessary and innovative measures to ensure all materials meet the agreed time and quality criteria. Utilize project reporting tools to ensure up-to-date and accurate management information is tracked and available to all relevant partners, and prepare, plan and maintain realistic schedules of work across multiple work streams.

• Relationship Management: Build and maintain successful relationships with all external and internal partners to facilitate a successful production process; handle all relationships with excellent customer service while adhering to the Pearson code of conduct. Be the Assessment Associates’ (AA) primary contact for content production, equipping AAs with all necessary content production tools, information, and resources to ensure agreed outcomes and deadlines are achieved while maintaining quality.

• Document Management: Handle all documentation relating to the production process ensuring version control is accurate. Ensure all material is error-free and appropriate templates are used.

• Production Development: Continuously review and update the methods and processes used to produce the assessment materials to ensure accuracy. Support and maximize technological advances such as computer-based testing and item banking. Actively lead change within the production process and manage the typesetting process while maintaining up-to-date templates for all material produced.

Support material, User Acceptance Testing and Technology:

• Work with Pearson systems to conduct content related tasks (ePEN, CaST, Results Plus).

• Manage all secure uploads to the website.

• Manage CRMs, JIRA, and backend web uploads for the secure area of the website ensuring the documents have the appropriate security settings and are uploaded to the agreed distribution schedules.

• Ensure maintenance of secure and non-secure documents on the website.

• Support all ePEN and CaST setup activities.

• Support the production of all modified papers, including Welsh and Irish translations.

Key Challenges:

• Working to tight, and immovable, deadlines.

• Handling live secure materials.

• Being proactive and responsive to periods of change, e.g., Qualification development/re-development programmes or specification changes.

• Influencing and working closely with Assessment Associates and colleagues in Assessment.

• Simultaneously managing multiple assessments at different stages of the production process.

• Working with multiple partners both across the business and externally.

• Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change.

Your Profile:

Pearson Strengths You’ll Need:

1. Providing a customer focused service.

2. Communicating with influence.

3. Working with others to achieve goals.

4. Delivering goals in a changing environment.

5. Taking a creative and new way to work.

6. Maximising potential in self and others.

Additional Competencies

Essential:

• Excellent oral and written communication skills.

• Proofreading and copy editing skills.

• Previous experience of project or process management.

• MS Office to at least Intermediate level.

Desirable:

• Understanding of General or Vocational Assessment.

• Understanding of high stakes assessment content development.

• Understanding of the 10 stage process for assessment content development.

• Experience using a workflow management package.

• Experience in the development of assessment content.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do; it’s who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROFESSIONAL DEVELOPMENT

Organization: Workforce Skills

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17472

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