At a Glance
- Tasks: Support customers in achieving success with Pearson's Credly platform and enhance their learning impact.
- Company: Join Pearson, a global leader in education and skills development.
- Benefits: Flexible hybrid work, competitive salary, and participation in the Annual Incentive Program.
- Other info: Diverse and inclusive workplace that values your voice and offers career growth opportunities.
- Why this job: Make a real difference in learners' lives while growing your career in a collaborative environment.
- Qualifications: Experience in Customer Success or Project Management, preferably in SaaS or EdTech.
The predicted salary is between 40000 - 50000 € per year.
Help customers turn learning into impact. At Pearson, we're building the future of learning and skills. From digital credentials to data-driven insights, our platforms help organizations empower learners, prove skills, and unlock opportunity at scale.
We're looking for a Specialist, Customer Success to support customers across EMEA, owning the post‐sale experience and helping our partners achieve meaningful, measurable outcomes from their investment in Pearson's Credly platform.
As a Customer Success Specialist, you'll be the trusted partner for a portfolio of customers, guiding them from onboarding through adoption, value realization, and growth. You'll deliver structured onboarding experiences, proactively monitor customer health, and identify opportunities to expand impact across additional Pearson products. This is a highly collaborative role where you'll work closely with Sales, Product, and internal teams to ensure customers see real value and stay engaged for the long term.
What You'll Be Doing
- Own the post‐sale customer journey, acting as the primary Customer Success Manager from onboarding through adoption, value realization, and expansion.
- Lead customer onboarding and implementation, ensuring a smooth setup, clear success criteria, and strong early adoption.
- Build trusted, long‐term relationships with customers and act as an ongoing advisor aligned to their goals.
- Drive adoption and engagement by guiding customers through best practices, key use cases, and effective platform usage.
- Monitor customer health and usage signals, proactively identifying risk and taking action to improve outcomes.
- Create and maintain structured Success Plans, aligning customer objectives with measurable product value.
- Identify and progress expansion opportunities, partnering with Sales and internal stakeholders on growth initiatives.
- Advocate for customer needs, capturing feedback and coordinating internally to deliver effective solutions.
- Deliver ongoing training and strategic guidance to maximize value throughout the customer lifecycle.
- Maintain accurate account documentation, including Success & Growth Plans and customer health tracking in Customer Success tools.
What Will Set You Up for Success
- Proven experience in Customer Success, Customer Onboarding, Implementation, or Project Management within SaaS, EdTech, or enterprise technology environments.
- Demonstrable experience delivering structured customer engagement or lifecycle programs.
- Ability to connect product usage to business outcomes and measurable value.
- Strong organization and documentation skills, with excellent attention to detail.
- Confidence simplifying complex concepts into clear, actionable steps.
- Experience using Salesforce, Catalyst, or other CRM / Customer Success platforms (preferred).
Location & Work Setup
This role is hybrid and UK‐based, offering flexibility to work remotely while also providing the option to work from Pearson's London office (80 Strand) for collaboration and connection with colleagues when desired. This role is eligible to participate in Pearson's Annual Incentive Program (AIP), in addition to base salary and benefits.
Why Join Pearson?
You'll be part of a global organization with a powerful purpose — helping people realize the life they imagine through learning. We offer a collaborative, inclusive environment where your impact is visible, your voice matters, and your career can grow across regions, teams, and products. We value diversity, equity, and inclusion, and we encourage applications from candidates of all backgrounds. If you're excited about this role but don't meet every requirement exactly, we'd still love to hear from you.
Pearson is an Equal Opportunity Employer and a member of E‐Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Specialist, Customer Success in City of Westminster employer: Pearson
At Pearson, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to make a meaningful impact in the world of learning. As a Specialist in Customer Success, you'll enjoy flexible hybrid working arrangements from our London office or remotely, alongside opportunities for professional growth and participation in our Annual Incentive Program. Join us to be part of a global team dedicated to transforming education and skills development, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer Success in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Pearson's values, products, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to Customer Success. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Specialist, Customer Success in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success and onboarding. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:As a Customer Success Specialist, you'll need to build strong relationships. Use your application to demonstrate your ability to simplify complex concepts and communicate effectively. This will help us see how you can engage with our customers.
Highlight Your Organisational Skills:We love candidates who are organised and detail-oriented. Make sure to mention any tools or methods you use to keep track of customer interactions and success plans. This will show us that you can manage multiple accounts efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Pearson!
How to prepare for a job interview at Pearson
✨Know the Customer Journey
Familiarise yourself with the entire post-sale customer journey. Understand how onboarding, adoption, and value realisation work together to create a successful experience for customers. This will help you articulate your approach during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built long-term relationships with customers in previous roles. Highlight specific instances where your guidance led to measurable outcomes, as this aligns perfectly with the role's focus on trust and collaboration.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've identified risks and taken proactive steps to improve customer outcomes. Use concrete examples to illustrate your ability to connect product usage to business results, which is crucial for this position.
✨Familiarity with Tools and Documentation
Brush up on your knowledge of CRM tools like Salesforce or Catalyst. Be prepared to discuss how you maintain accurate account documentation and structured success plans, as attention to detail is key in this role.
