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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.37 per hour with flexible shifts and a supportive team.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
- Other info: Work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 11 - 15 £ per hour.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Chatham, Kent UK.
Your Opportunity
This is a limited term position for 6 months. You will be required to work a minimum of 12 hours per week. You should have availability to work on Saturdays. The pay rate is £13.37 per hour, paid to you at the end of every month. You should be available to start on April 27, 2026.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Test Centre Administrator (Chatham, Kent, UK) (23005) employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator (Chatham, Kent, UK) (23005)
✨Tip Number 1
Get to know the company! Research Pearson VUE and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and exam administration. Think about scenarios where you've demonstrated problem-solving skills or teamwork, as these are key in this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set a positive tone for your interview and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Test Centre Administrator (Chatham, Kent, UK) (23005)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or experience with exams, as this will help us see why you’re a great fit for the Test Centre Administrator position.
Follow Instructions: Pay close attention to the application instructions on our website. Make sure you provide all the required information and documents, as this shows us that you can follow procedures—an important part of the job!
Submit Early: Don’t wait until the last minute to submit your application! We review applications daily, so getting yours in early gives you a better chance of standing out. Plus, it shows us you’re proactive and eager to join our team!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the testing industry, their values, and what makes them a leader in the field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Test Centre Administrator, you'll be interacting with candidates regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you're the right fit for creating a positive candidate experience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a nervous candidate or a technical issue during an exam. Practise your responses to these scenarios, focusing on your problem-solving abilities and calmness under pressure.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for your interview to convey professionalism. Also, plan to arrive early to show that you respect their time and are serious about the opportunity. Being punctual sets a positive tone for the rest of the interview.