At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60 per hour with flexible shifts and a supportive team.
- Other info: Exciting opportunity for those seeking varied shifts in a dynamic environment.
- Why this job: Make a difference in candidates' lives while gaining valuable experience.
- Qualifications: Admin/customer service experience and strong attention to detail required.
The predicted salary is between 13 - 13 £ per hour.
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Brighton, East Sussex, UK.
Your Opportunity
This is a limited term (6 months) contract which may have the opportunity to be extended at the end of the contract, for a minimum of 8.25 hours per week. The test centre is open Mon/Tues/Wed: 7.30-16.15, Thursdays 07.30-19.15 and Saturdays 7.30-12.15. Alternate Saturdays 7.30-16.15. Shifts may be for 3 hours lunch cover, split shifts between 5.50-8.25 hours, occasionally 11.25 hours, variety of shifts and also to cover sickness at short notice. This role would therefore suit applicants who are within a short travelling distance of the centre at Seven Dials, Hove. Rosters are provided with a minimum of 14 days notice. This role is not suitable for current students as we are looking for the availability to work varied shifts Monday-Saturday within a small team.
Our ideal candidate would have admin/customer facing experience and of working in a busy multi-tasking environment with confidence and have a strong attention to detail. The pay rate is £13.60 hour, paid to you at the end of every month in arrears.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Saturday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Test Centre Administrator (Brighton, East Sussex, UK) (24596) employer: Pearson
At Pearson VUE, we pride ourselves on being a leading employer in the testing industry, offering a supportive and inclusive work environment in Brighton, East Sussex. Our commitment to employee growth is evident through our diverse team and the opportunity to engage with candidates from various backgrounds, all while enjoying competitive pay and flexible shift patterns. Join us to be part of a globally recognised organisation that values your contributions and fosters job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Brighton, East Sussex, UK) (24596)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pearson VUE. Understand their mission and values, and think about how your experience aligns with what they do. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and admin roles. Think of examples from your past experiences that demonstrate your skills and how you handle challenges. We want to hear your stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Test Centre Administrator (Brighton, East Sussex, UK) (24596)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Test Centre Administrator role. Highlight your admin and customer-facing experience, as well as any relevant skills that match the job description.
Show Off Your Attention to Detail:Since this role requires a strong attention to detail, be sure to showcase examples in your application where you've demonstrated this skill. It could be anything from managing documents to ensuring compliance with procedures.
Be Clear About Your Availability:As the role involves varied shifts, clearly state your availability in your application. Let us know when you can work, especially if you're flexible with early mornings or weekends!
Apply Through Our Website:Don't forget to submit your application directly on our Pearson Careers website. We review applications daily, so the sooner you apply, the better your chances of getting an interview!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with candidates, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you provided excellent service or handled difficult situations. This will demonstrate your ability to create a positive environment for test-takers.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Be ready to share instances where your meticulous nature made a difference, whether it was in admin tasks or ensuring compliance with procedures. This will reassure the interviewers that you can maintain the integrity of the testing process.
✨Prepare for Flexibility Questions
Given the varied shifts and the need for flexibility, expect questions about your availability. Be honest about your schedule and express your willingness to adapt. Showing that you can handle different shifts will make you a more attractive candidate for the role.
