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- Tasks: Welcome and support test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.37 per hour with flexible hours and a supportive team.
- Why this job: Make a difference in people's lives by helping them succeed in their exams.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Gain valuable experience in a dynamic and diverse workplace.
The predicted salary is between 11 - 16 £ per hour.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world’s most comprehensive network of nearly 20,000 Test Centres in 180 countries.
Your Opportunity
The Test Centre is open from 09:30 am to 3:15 pm on Tuesday & Wednesday. In addition, the Test Centre is open on one Saturday per month and additional hours may be offered. The pay rate is £13.37 per hour, paid to you at the end of every month. This is a limited term position.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse team.
Test Centre Administrator - Axminster, Devon UK employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Axminster, Devon UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pearson VUE on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and exam procedures. We want to show that we can handle the responsibilities of a Test Centre Administrator with confidence.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable when we walk into that interview. It shows we’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re keen on being part of the Pearson VUE team.
We think you need these skills to ace Test Centre Administrator - Axminster, Devon UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Test Centre Administrator role. Highlight any relevant experience you have in customer service or administration, and don’t forget to mention your attention to detail and ability to follow procedures.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with Pearson VUE and how your skills align with their mission of delivering exceptional testing experiences.
Showcase Your Customer Service Skills: Since this role involves interacting with candidates, make sure to highlight your customer service skills. Provide examples of how you've successfully handled customer queries or resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Pearson
✨Know the Company Inside Out
Before your interview, take some time to research Pearson VUE. Understand their role in the testing industry, their values, and what makes them a leader in the field. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Service Scenarios
As a Test Centre Administrator, you'll be interacting with candidates regularly. Think about past experiences where you've provided excellent customer service. Be ready to share specific examples of how you handled difficult situations or ensured a positive experience for customers.
✨Familiarise Yourself with Exam Procedures
Since you'll be responsible for ensuring a secure exam environment, it's crucial to understand the testing procedures and security protocols. Brush up on common exam rules and think about how you would handle any potential issues that might arise during an exam.
✨Showcase Your Team Spirit
Pearson VUE values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've contributed to a team environment in the past, whether through communication, support, or problem-solving. This will demonstrate that you're a good fit for their culture.
