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- Tasks: Support schools with solutions and maintain customer relationships through consultative selling.
- Company: Join Pearson, a leader in education and customer success.
- Benefits: Flexible part-time hours, hybrid work, and opportunities for growth.
- Other info: Perfect for students looking to balance work and studies.
- Why this job: Make a difference in education while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills, customer service or sales experience, and Level 2 Maths and English.
The predicted salary is between 30000 - 40000 £ per year.
Pearson is seeking an Advanced Associate in Customer Success to support the Sales team in achieving revenue and retention targets. This hybrid position involves engaging with schools to provide solutions and maintaining ongoing customer relationships through consultative selling.
Successful candidates will have:
- Strong interpersonal and digital skills
- A customer service or sales background
- Level 2 qualifications in Maths and English
The role is part-time during term times, with flexible working conditions.
Advanced Customer Success Associate, Education employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Customer Success Associate, Education
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a role like the Advanced Customer Success Associate. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and consultative selling. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your digital skills! If you've used any specific tools or platforms in previous roles, be ready to discuss how they helped you engage with customers effectively. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advanced Customer Success Associate, Education
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through. We want to see how your background aligns with our mission to support schools and students. Share any relevant experiences that highlight your commitment to making a difference in the education sector.
Highlight Your Customer Success Skills: Make sure to emphasise your customer service or sales experience. We’re looking for candidates who can engage effectively with schools and build lasting relationships. Use specific examples to demonstrate how you've successfully navigated customer interactions in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. We appreciate when candidates take the extra step to align their skills and experiences with what we’re looking for in an Advanced Customer Success Associate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Pearson
✨Know Your Customer Success Basics
Brush up on the fundamentals of customer success and consultative selling. Be ready to discuss how you can help schools achieve their goals and how your previous experiences align with Pearson's mission.
✨Show Off Your Interpersonal Skills
Prepare examples that showcase your strong interpersonal skills. Think about times when you've successfully built relationships or resolved conflicts, as these will be key in engaging with schools and maintaining customer relationships.
✨Demonstrate Digital Savvy
Since this role involves digital interactions, be prepared to talk about your experience with digital tools and platforms. Highlight any specific software or systems you've used in previous roles that could benefit Pearson's sales team.
✨Flexibility is Key
As this position offers flexible working conditions, be ready to discuss how you manage your time effectively. Share examples of how you've adapted to changing circumstances in past roles, especially in a part-time or hybrid setting.