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- Tasks: Support the Regional Manager in managing test centres and ensuring client satisfaction.
- Company: Join a global leader in assessment and qualifications with a collaborative culture.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities and a focus on teamwork.
- Why this job: Make a real impact by enhancing testing experiences for clients and test centres worldwide.
- Qualifications: Degree educated or equivalent, with strong communication and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Advanced Associate, Test Center Support who will be responsible for supporting the Regional Manager in the development, implementation, and on-going management of test centers and delivery solutions. The appointed individual will report to the Regional Manager and will help establish and maintain testing venues globally. The Advanced Associate, Test Center Support will lead channel care initiatives for 3rd party test centers. These initiatives will require both proactive and reactive communication with 3rd party test centers to ensure company and client requirements are met.
To be successful in this role, the associate will require skills like effective communication, data collection/analysis and careful planning and prioritization of tasks. Other responsibilities of the role include working to set timelines, planning and negotiating priorities. This role requires extensive cross departmental collaboration and coordination.
Key Responsibilities- Support the Regional Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved.
- Work with both internal teams and 3rd party test centers to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans.
- Support projects & initiatives.
- Develop strong relationships with wider Pearson colleagues to maximize efficiencies.
- Respond to test centers requests and action them in line with the set processes.
- Provide regular reports and updates to Regional Manager and other key stakeholders.
- Manage and respond to incoming channel care queries from 3rd party test centers.
- Support event testing by working with teams to ensure successful exam delivery.
- Monitor and manage 3rd party test center test appointment availability to ensure client requirements are met.
- Demonstrated experience with coordinating a range of responsibilities/projects.
- Confident in working independently and able to seek assistance and elevate concerns when required.
- Degree educated or equivalent.
- A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally.
- Demonstrated experience in coordinating multiple tasks to meet deadlines.
- Ability to adapt to new business practices and respond positively.
- Excellent English, both written and verbal.
- Fully familiar with the Microsoft Office suite, associated packages and AI.
- International work experience and cultural awareness.
- Channel management or support experience.
- Collaborative Working
- Commercial Awareness
- Commitment to Improving Quality
- Customer Centricity
- Sharp Communication skills
- Effective Time Management
- Multi-Tasking Skills
- Capable Team Player
Advanced Associate, Test Center Support employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Associate, Test Center Support
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Advanced Associate role.
✨Tip Number 2
Prepare for the interview by practising common questions related to test centre support. Think about how your skills in communication and project coordination can shine through in your answers.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss times when you’ve successfully managed multiple tasks or adapted to new business practices. This will highlight your fit for the dynamic nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Advanced Associate, Test Center Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with the role of Advanced Associate, Test Center Support!
Show Off Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts well, so don’t hold back on showcasing your sharp communication skills!
Highlight Your Experience: Don’t forget to mention any relevant experience you have with coordinating projects or managing multiple tasks. We’re looking for someone who can juggle responsibilities, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pearson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Advanced Associate, Test Center Support role. Familiarise yourself with the key activities mentioned in the job description, such as managing test appointment availability and supporting event testing. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with various stakeholders in the past. Think about times when you resolved issues or collaborated with teams to achieve a common goal. Practising these examples will help you articulate your experiences clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles, especially those related to coordinating multiple tasks or managing client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and problem-solving skills in action.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to cross-departmental collaboration or how they measure client satisfaction levels.