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- Tasks: Manage certificate requests and support customer inquiries with precision.
- Company: Global education organisation focused on customer experience.
- Benefits: 25 days annual leave, private pension plan, and professional development opportunities.
- Why this job: Join a mission-driven team and enhance customer experiences in education.
- Qualifications: Strong attention to detail, excellent communication, and Microsoft Office skills.
- Other info: Dynamic role with potential for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A global education organization is seeking an Advanced Associate in Professional Services to manage certificate replacement requests and support customer inquiries. Success in this role involves delivering timely, accurate outcomes and maintaining high-quality customer service standards.
Applicants should possess strong attention to detail, excellent communication skills, and a solid foundation in Microsoft Office, particularly Excel.
Benefits include 25 days of annual leave, a private pension plan, and opportunities for professional development.
Advanced Associate, Records & Customer Experience employer: Pearson
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Associate, Records & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the education sector or those already working at our organisation. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and records management. We want to see how you handle real-life scenarios, so think of examples that showcase your attention to detail and communication skills.
✨Tip Number 3
Show off your Excel skills! Brush up on your Microsoft Office knowledge, especially Excel, as it’s crucial for this role. Maybe create a mini-project or two to demonstrate your abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Advanced Associate, Records & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Excel Skills: Since this role requires a solid foundation in Microsoft Office, especially Excel, make sure to mention any relevant experience or projects. If you’ve used Excel for data management or analysis, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pearson
✨Know Your Stuff
Make sure you’re familiar with the role of Advanced Associate in Records & Customer Experience. Brush up on how to manage certificate replacement requests and think about examples from your past experiences that showcase your attention to detail and customer service skills.
✨Excel at Excel
Since a solid foundation in Microsoft Excel is crucial, be prepared to discuss your experience with it. Maybe even practice some common functions or data management techniques beforehand, so you can confidently demonstrate your skills if asked.
✨Communicate Clearly
Excellent communication skills are key for this role. During the interview, focus on articulating your thoughts clearly and concisely. Practise answering common interview questions out loud to ensure you sound confident and professional.
✨Show Enthusiasm for Customer Service
This position revolves around delivering high-quality customer service. Be ready to share specific examples of how you've gone above and beyond for customers in the past. Showing genuine enthusiasm for helping others will set you apart!
