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For Companies At a Glance
- Tasks: Reconnect with clients and reignite their interest in premium hospitality experiences.
- Company: Leading hospitality and events specialist known for exceptional service.
- Benefits: Competitive salary, uncapped commission, ongoing training, and exclusive event access.
- Why this job: Join a vibrant team and make unforgettable experiences happen for clients.
- Qualifications: Sales or account management experience, excellent communication skills, and CRM knowledge.
- Other info: Dynamic environment with great career development opportunities and industry connections.
The predicted salary is between 28800 - 48000 £ per year.
This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally. With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking.
The Re-Engagement Officer plays a vital role in reviving relationships with previous clients, nurturing long-term partnerships, and maximising repeat business opportunities. The role suits a confident communicator with a passion for hospitality and relationship-driven sales.
Responsibilities- Reconnect with lapsed or dormant clients through personalised outreach to reignite interest in hospitality and corporate event experiences.
- Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers.
- Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs.
- Maintain accurate client records, communication logs, and activity reports in the CRM system.
- Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives.
- Provide feedback on customer sentiment, market trends, and product opportunities.
- Consistently achieve re-engagement and revenue targets, contributing to the wider commercial success of the team.
- Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services.
- Exceptional communication skills with a friendly, persuasive style.
- Proven ability to build rapport quickly and reignite customer interest.
- Strong organisational skills and attention to detail, with experience managing CRM systems.
- Self-motivated, target-driven, and able to thrive in a results-oriented environment.
- Creative thinker who can adapt their approach to different client types and scenarios.
- A lively, sociable working environment within one of the UK’s most exciting industries.
- Competitive base salary plus uncapped commission and performance bonuses.
- Ongoing training and career development.
- Opportunities to attend exclusive events and build industry connections.
Re-Engagement Officer in Maidstone employer: Pearson Whiffin
Contact Detail:
Pearson Whiffin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Re-Engagement Officer in Maidstone
✨Tip Number 1
Get your networking game on! Attend industry events, meet-ups, or even online webinars. The more people you connect with, the better your chances of landing that Re-Engagement Officer role.
✨Tip Number 2
Don’t be shy about reaching out to previous clients or contacts. A friendly message can go a long way in reigniting interest and showcasing your passion for hospitality and relationship-driven sales.
✨Tip Number 3
Show off your communication skills! Practice your pitch and be ready to discuss how you can help revive relationships with clients. Remember, it’s all about building rapport and trust.
✨Tip Number 4
Keep an eye on our website for openings. Applying directly through us not only shows your enthusiasm but also gives you a chance to stand out in the application process!
We think you need these skills to ace Re-Engagement Officer in Maidstone
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable events and connecting with clients. We want to see that you’re not just looking for a job, but that you genuinely care about the industry.
Tailor Your Application: Make sure to customise your application for the Re-Engagement Officer role. Highlight relevant experience in sales or account management, especially in hospitality or events. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Personable and Engaging: Your communication style matters! Use a friendly and persuasive tone in your written application. We’re looking for someone who can build rapport easily, so let your personality come through in your writing. Remember, we want to connect with you even before the interview!
Keep It Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points for key achievements and keep your language clear and concise. We love attention to detail, so double-check for any typos or errors before hitting send. Apply through our website to make it official!
How to prepare for a job interview at Pearson Whiffin
✨Know Your Audience
Before the interview, research the company and its clientele. Understand their values and the types of events they specialise in. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Re-Engagement Officer, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've successfully built rapport with clients.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations. Think of scenarios where you've re-engaged clients or turned around a difficult situation. Be ready to discuss your thought process and the strategies you employed.
✨Highlight Your Organisational Skills
Since maintaining accurate records is crucial, be prepared to discuss your experience with CRM systems. Share how you keep track of client interactions and ensure follow-ups are timely, showcasing your attention to detail.
